Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Affiliations
Software
Certification
Interests
Timeline
Generic

LEWIS R FREITAG III

Entrepreneur/Business Professional
Clairton,PA

Summary

Resourceful Project Manager with 13+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.15+ years of experience using a computer, including inputting, accessing, modifying, or outputting information, and using standard retail technology, such as smartphones and tablets. 10+ years of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. 9+ years of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certificates

Work History

Affiliate Marketer

Apple, Adobe Partner
Jefferson Hills, PA
08.2021 - Current
    • Maintaining and developing affiliate marketing programs; monitoring affiliate practices; negotiating and evaluating affiliate advertising agreements; maintaining relationships with affiliates and partners; regularly monitoring campaign performance; compiling and submitting campaign performance reports; providing monthly invoices to affiliate partners; and handling buying, renegotiation of rates, creating, renewing or canceling media placements and other adverting programs.
    • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
    • Planned marketing initiatives and leveraged referral networks to promote business development.
    • Monitored social media questions and comments and appropriately responded.
    • Increase social media traffic by up to 32%.
    • Identified appropriate marketing channels and target customers for campaigns.
    • Updated social media platforms with latest news and corporate details.
    • Collaborated closely with graphic designers, subject matter experts (SMEs), and technical staff to produce compliant, on-time proposals.
    • Worked closely with in-house design team to develop visuals for content.
    • Liaised between internal creative teams and agencies for branding ideas, graphic designs, and promotional materials.
    • Wrote engaging and successful marketing, advertising, and website copy.
    • Maintained high level of understanding of industry standards and trends.
    • Administered and procured funding for new marketing programs.

Guest Experience Specialist

Petco
West Mifflin, PA
11.2018 - Current
  • Essential worker who helps new pet parents get started and current ones get quick, efficient support; developing solid and positive relationships with Petco.
  • Responsible for supporting store team to deliver world-class experience for customers
  • Provide excellent help to customers and store team while constantly striving for improvement
  • Help maintain accurate inventory, clean store, and tight back-of-house spaces
  • Work on straightforward tasks using established procedures
  • When guest needs assistance, quickly assess situation
  • Take care of guests with advice or solution on spot, using knowledge of current Petco products, policies, and best practices to help with pet needs
  • Refer guests to support team members who get guest up and running with whatever needed
  • Provide personal training for new guests, helping acquire basic skills to start as new pet parent and ensure excited clients come back to learn more
  • Health and wellness sanitation expert
  • Provided masks to all guests during every interaction during height of pandemic
  • Sanitize all work areas, baskets, and carts after every interaction
  • Entire store team benefits from commitment to providing best care for guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Manage over 100 Customers per day and increase sales by 15%.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Owner/Operator

Black Rhino Structures
Jefferson Hills, PA
01.2009 - Current
  • Expertly design, quote, and build premium, high-quality, lifetime-guaranteed decks and porches for clients.
  • Deliver world-class client services while maintaining clean, safe, positive environment.
  • Start with initial contact, give professional consultation, accurately establish agreement, including costs and delivery time, and handpick and deliver highest quality materials.
  • Utilize carpentry skills, tools, and knowledge to increase client property value by up to 80% adding new deck to their homes.
  • Trained and developed team members to build human capital.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed day-to-day business operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Optimized team hiring, training and performance.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Prepared annual budgets with controls to prevent overages.

Education

Certificate of Completion - Professional Graphic Design

Austin Peay State University And CPD
Clarksville, TN
01.2018 - 06.2021

Associate of Applied Science - Mechanical Engineering Technology

Kent State University
Kent, OH
06.1995 - 06.1997

Skills

Business Management/Development

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Additional Information

  • Honors & Awards
  • Fall Award 2020 - ViewBug - Photography - Nov 2020; This award is a celebration that recognizes my photography's impact on the community. Every day thousands of photographers interact with fellow creatives, and this award represents my contribution to this ecosystem. My photos have been awarded for having the most impact this year, from its popularity and interaction to the overall aesthetic quality.
  • Spring 21 Award - ViewBug - Photography - Mar 2021; This award celebrates how my creativity inspires the community. This award recognizes the positive impact created around ViewBug by sharing my photography. This Spring already is looking brighter than previous days and my participation in the community makes it even better.
  • Legendary - ViewBug - Photography - Sep 2020; This award celebrates how other photographers and community members are encouraged by my photography. My photos have received the love by getting votes amongst thousands of submissions in contests and challenges, you may not realize it, but this is huge.
  • Top Class Badge - ViewBug - Photography - Jan 2021; From millions of submissions in the contests, others have recognized my work. In addition, members have voted on my photos, giving my photos Top Class awards.

Accomplishments

  • Led 100's of deck building projects that were all completed within budget and on schedule.
  • Led, managed and supervised team of 2-5 staff members.
  • Achieved beautiful lifetime-guaranteed results by completing decks with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a construction budget of more than $1,000,000
  • Collaborated with team of professionals in the development of deck building.
  • Created artwork for articles featured in “Artmajeur Magazine,” a quarterly published magazine, globally several times.
  • Won numerous awards for multiple selections of fine art.
  • Fundraising Volunteer - Petco Foundation - TOP 450 fundraisers in a Company of 26,000
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.



Affiliations

  • United States Air Force - Aircraft Guidance and Controls Systems
  • ALSAC - St. Jude Children's Research Hospital
  • Adobe Affiliate Program
  • Apple Partner Program
  • Black Rhino Artwork - Owner - Curator - Artist
  • Black Rhino Structures - Owner - Construction Project Manager
  • Crowning Arts Community - Artwork Judge
  • Petco Foundation
  • ViewBug Community - Curator



Software

  • Adobe Creative Suite
  • Microsoft Office Suite
  • Apple OS
  • Windows OS

Certification

  • Precision Machining - Maplewood Career Center

Interests

  • Fine Art Creation
  • Photography
  • Graphic Design
  • Apple Products
  • Music
  • Guitar
  • Creating/Curating Art Galleries

Timeline

Affiliate Marketer

Apple, Adobe Partner
08.2021 - Current

Guest Experience Specialist

Petco
11.2018 - Current

Certificate of Completion - Professional Graphic Design

Austin Peay State University And CPD
01.2018 - 06.2021

Owner/Operator

Black Rhino Structures
01.2009 - Current

Associate of Applied Science - Mechanical Engineering Technology

Kent State University
06.1995 - 06.1997
LEWIS R FREITAG IIIEntrepreneur/Business Professional