LEWYN YOUNG
Woodridge,IL
Summary
13+ years of proven professional IT Industry experience. Dedicated to continuous improvement and driving positive business impact. Proficient knowledge of team management, hardware engineering, active directory, systems administration, troubleshooting, MSP, Vendor relations, ERP systems, MDM, and Cyber Security.
Overview
14
14
years of professional experience
Work History
Director of IT
Real Trucking
11.2021 - Current
- Oversee the entire IT department, including network infrastructure, MDM systems, helpdesk support services, cybersecurity strategies, and asset management for ROI review
- Manage and mentor a team of IT professionals providing guidance and leadership to produce best performance from staff members
- Develop and implement IT strategies aligned with business objectives, ensuring optimal system performance, reliability, and security
- Direct report to the President of the Company
- Implement and maintain disaster recovery and business continuity plans to minimize downtime and ensure data integrity
- Create and maintain documentation of IT processes, procedures, and troubleshooting guides for each department's specific needs
- Collaborate with numerous vendors to procure hardware, software, security alarm systems and other various services, ensuring cost-effectiveness tactics are being used to negotiate quality and service
- Coordinate quarterly and yearly budgets with the CFO to maintain a successful execution of IT projects
- Which includes software and hardware upgrades, system migrations, and cloud integrations
- Work with HR to establish uniform IT guidelines for the organization, and seamless Onboard and Offboarding processes
- Complete annual review reviews for IT Staff using best practice KPI metrics
- Provide cybersecurity training throughout the year, to make sure employees are consistently aware of cyber awareness.
SENIOR SYSTEMS ADMINISTRATOR
Numerator
05.2014 - 11.2021
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Performed data backups and disaster recovery operations
- Configured, monitored, and maintained email applications or virus protection software
- Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
- Researched new technologies by attending seminars, reading trade articles, or taking classes, and implementing or recommending the implementation of new technologies
- Coordinate with vendors and with company personnel to facilitate purchases
- Assisted with interviewing within the IT department, and trained new hires that joined the IT department
- Managed and administrated both Office 365 and G-Suite portals
- Provided help desk support to over 2,000 employees.
SYSTEM ANALYST
R.L Canning CMS (Department of State of IL)
12.2012 - 05.2014
- Worked as an MSP for State of IL facilities
- Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems
- Developed, documented, and revised system design procedures, test procedures, and quality standards
- Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Reviewed and analyzed computer printouts and performance indicators to locate code problems, and correct errors by correcting codes
- Trained staff and users to work with computer systems and programs
- Specify inputs accessed by the system and plan the distribution and use of the results
- Recommend new equipment or software packages
- Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering
- Determine computer software or hardware needed to set up or alter the system
- Coordinated and linked the computer systems within an organization to increase compatibility so information can be shared
- Expand or modify the system to serve new purposes or improve workflow.
IT Consultant
SDI/CTA Chicago Transit Authority
08.2012 - 12.2012
- Windows 2000 and Windows 2003 operating system installations/local machine settings and network configuration
- Active Directory administration including tailoring organizational units and group structure
- Administer and troubleshoot DNS and DNS clients; implement local security policies; create local user and group accounts; manage user accounts and groups
- NTFS folder and file level permissions to grant user access
- Install and configure Windows Server 2003 VM clusters
- Used network monitoring tools; created counters and performance alerts
- Troubleshoot TCP/IP connectivity with Windows XP to Windows 7
- Managing domain servers and troubleshooting clients
- Configure and use remote access services and update network communications
- Document and track all peripherals and network issues
- Install, configure, and troubleshoot multi-function printers and mass storage devices.
Hardware/Software Specialist
University of Chicago Hospital
05.2012 - 08.2012
- Installed and configured RFIDeas Card credential readers for doctor offices
- Replaced old monitors and mounted new monitors
- Re-imaged computers Added workstations to Active Directory
- Set up printers for employees that needed to be on specific networks
- Provided Citrix software support
- Created new hire emails using o365.
Configuration Technician II (Team Lead)
Salesforce
04.2012 - 05.2012
- Software support 0365 and VoIP services
- Mac break/fix troubleshooting
- Mac 7-pass DoD wipes data
- Provided email and call support to complete Helpdesk tickets using the Remedy helpdesk ticket system
- Salesforce application configurations on Mac OS.
Network Server Technician I
Bank of America
06.2010 - 04.2012
- Decommissioned a variety of network servers
- Department of Defense wiped drives (GDisk)
- Blancco data for servers to be reused in other facilities
- Documented Labeled and scanned the server's inventory
- Stacked and wrapped server orders onto skids for shipment
- Trained new IT staff on server imaging and to complete SLA deadlines.
Education
Computer Networking -
Technology Computer Systems Institute
Chicago, IL04.2010
Skills
- IT Team lead/Management
- Proven vendor relation-building and negotiations
- Years of MSP collaboration experience
- G-Suite & Office 365 Global Administrator
- Project Management
- Veeam Backup software & Dell Druva Apex Backup w/SAAS apps
- MDM IOS/Android
- VM Ware and Xen (Linux) Virtual Machines
- IT survey creation for department evaluation which is beneficial to KPI metrics
- Various ERP systems
- ITIL best practice
- Customer Relations
Timeline
Director of IT
Real Trucking
11.2021 - Current
SENIOR SYSTEMS ADMINISTRATOR
Numerator
05.2014 - 11.2021
SYSTEM ANALYST
R.L Canning CMS (Department of State of IL)
12.2012 - 05.2014
IT Consultant
SDI/CTA Chicago Transit Authority
08.2012 - 12.2012
Hardware/Software Specialist
University of Chicago Hospital
05.2012 - 08.2012
Configuration Technician II (Team Lead)
Salesforce
04.2012 - 05.2012
Network Server Technician I
Bank of America
06.2010 - 04.2012
Computer Networking -
Technology Computer Systems Institute
Similar Profiles
Phito Charles-MarcPhito Charles-Marc
Truck Driver at Real TruckingTruck Driver at Real Trucking
Darronda JettDarronda Jett
Truck Driver at Real TruckingTruck Driver at Real Trucking
Monica RiveraMonica Rivera
HR Generalist at Real TruckingHR Generalist at Real Trucking