Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lex Calo

Novi,MI

Summary

Dedicated and skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals. Focused and committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Overview

9
9
years of professional experience

Work History

Store Lead

Holistic Industries
04.2023 - Current
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Conducted inventory analysis to determine optimal stock levels.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Foreman

Fleet Homes LLC
05.2017 - 05.2023
  • Coordinated all daily and long-term tasks
  • Oversaw quality of multiple job sites
  • Coordinated other crews, in addition to getting them the materials required
  • Remained in constant communication with owner to ensure projects stayed on budget, schedule, and maintained the highest quality possible.

Inventory Specialist Supervisor

Trucenta
08.2022 - 04.2023
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Monitored inventories on computer to generate accurate reports.
  • Analyzed stock levels and processes to predict inventory problems and formulate solutions.
  • Researched item history to identify root cause for discrepancies between inventory and stock records.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

Inventory Key Holder

Holistic Industries
06.2021 - 08.2022
  • Trained apprentice guides to educate customers on information regarding products .
  • Built personal relationships with guests to promote positive experiences.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked closely with management staff to create a great work environment and a better customer experience.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Opened and closed store in absence of senior managers.

Salon Manager

One Salon and Spa LLC
05.2014 - 06.2021
  • Handled all staff scheduling; always having coverage to meet the demands of clients
  • Up sold services, products, and promotions
  • Built rapport with clients to make sure they felt like family
  • Handled inventory and ordering
  • Hired and trained new staff
  • Coached stylists with service and retail sale goals
  • Oversaw business finances.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.

Education

High School Diploma -

Farmington High School
Farmington Hills, MI

Skills

  • Microsoft applications proficiency
  • Organization
  • Decision-Making
  • Interpersonal Communication
  • Self-Motivated
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication
  • Analytical and Critical Thinking

Timeline

Store Lead

Holistic Industries
04.2023 - Current

Inventory Specialist Supervisor

Trucenta
08.2022 - 04.2023

Inventory Key Holder

Holistic Industries
06.2021 - 08.2022

Foreman

Fleet Homes LLC
05.2017 - 05.2023

Salon Manager

One Salon and Spa LLC
05.2014 - 06.2021

High School Diploma -

Farmington High School

Similar Profiles

CREATE PROFILE
Lex Calo