Lex Howard
Corona,CA
Summary
Dynamic and, driven with a strong work ethic and exceptional customer service skills honed at Panda Express. Proven ability to resolve customer complaints effectively, enhancing satisfaction and loyalty. Adept at multitasking and cash handling, consistently fostering a positive environment and improving team morale.
Overview
3
3
years of professional experience
Work History
Counter Help Associate
Panda Express
10.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Maintained stock and replenished workstation products.
Shift Leader
Mr You Express
06.2022 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Centennial High School
Corona, CASkills
- First aid training
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Asset protection
- Cash handling
- Quick learner
- Problem-solving
- Strong communication skills
- Positive attitude and energy
Languages
Spanish
Timeline
Counter Help Associate
Panda Express
10.2023 - Current
Shift Leader
Mr You Express
06.2022 - 08.2023
Centennial High School
Similar Profiles
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Ariana DiazAriana Diaz
Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express
Rudy AlfonsoRudy Alfonso
General Manager at Panda Restaurant Group, Inc., Panda ExpressGeneral Manager at Panda Restaurant Group, Inc., Panda Express
Olivia FloresOlivia Flores
Chocolatier at Rocky Mountain Chocolate Factory Inc.Chocolatier at Rocky Mountain Chocolate Factory Inc.