Lex Rongstad
Carrollton,KY
Summary
Proactive Relationship Representative II with extensive experience in customer relations and team collaboration. Successfully increased customer satisfaction through timely complaint resolution and tailored client solutions. Skilled in account servicing, client relationship building, and staff training, bringing a strong commitment to enhancing company reputation and performance.
Overview
4
4
years of professional experience
Work History
Relationship Representative II
Centra Credit Union
2022.08 - 2024.08
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collaborated with team members to achieve our branch goals
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Team Member
McDonalds
2020.09 - 2022.05
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Whitefish Bay High School
Whitefish Bay, WI07.2020
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Staff Training
- Paperwork Processing
- Records Management
- Performance Improvement
- Account Servicing
- Strategic Direction
Hobbies
Art, Reading, and Writing are my top three hobbies that I am proficient at.
Timeline
Relationship Representative II
Centra Credit Union
2022.08 - 2024.08
Team Member
McDonalds
2020.09 - 2022.05
High School Diploma -
Whitefish Bay High School
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