Proven track record in food safety and customer service excellence, honed at Northern Illinois University and Crumbl. Adept at leading teams to success, demonstrated by training staff and enhancing productivity. Skilled in kitchen equipment operation and product presentation, consistently delivering high-quality baked goods and fostering positive customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Employee
Northern Illinois University
08.2022 - Current
Complied with health and safety codes to protect staff and customers.
Operated and maintained equipment, including ovens.
Trained new employees on operations and procedures.
Collaborated with team members to complete tasks and maintain smooth running kitchens.
Frosted and iced cakes, cupcakes, and cookies.
Cleaned and maintained kitchen equipment and oven.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold hygiene standards.
Served food promptly with focused attention to customer needs.
Followed supervisor instructions to complete tasks on time.
Stepped into additional roles during busy times to boost coverage of important stations.
Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Dough Maker
Crumbl
06.2024 - 07.2024
Created batches of food products by following production recipes and procedures.
Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Kept work areas clean, neat and organized to promote safety, productivity and team success.
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Frosted cakes and cookies
Produced consistently high-quality baked goods for customers.
Created appealing displays to showcase products in bakery.
Managed customer service operations, including taking orders and resolving complaints.
Operated and maintained bakery equipment, including ovens and mixers.
Replenished and rotated food items, following correct food cooling and storage procedures.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Prepared all baked goods in accordance with standards of quality, quantity control, taste, and presentation.
Monitored temperatures of ovens, proof boxes and other equipment.
Packaged finished products for sale.
Education
Bachelor of Arts - Studio Drawing
Northern Illinois University
Dekalb, IL
05.2027
High School Diploma -
Francis Howell High School
Saint Charles, MO
05.2022
Skills
Food Safety
Kitchen Safety
Kitchen Equipment Operation
Adaptive and creative
Product presentation
Decorating
Staff training
Customer Service
Product restocking
Assigning Work
Team Collaboration and Leadership
POS System Operation
Certification
ServSafe Food Handler's Certificate
Timeline
Dough Maker
Crumbl
06.2024 - 07.2024
Student Employee
Northern Illinois University
08.2022 - Current
Bachelor of Arts - Studio Drawing
Northern Illinois University
High School Diploma -
Francis Howell High School
ServSafe Food Handler's Certificate
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