Lexa Beattie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective at working in fast-paced environment to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Acting Assistant Manager
Old Navy, Gap
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Patient Access Representative
Baptist Medical Center
01.2021 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Greeted and assisted patients with check-in procedures.
Sales Manager
Carter's And Oshkosh B'Gosh
08.2019 - 11.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL12.2025
Associate of Arts - Psychology
Florida State College At Jacksonville
Jacksonville, FL03.2023
High School Diploma -
River City Science Academy
Jacksonville, FL05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Retail Operations
- Operations Management
- Sales Strategies
- Sales Reporting
- Merchandise planning
- Visual Merchandising
- Fashion industry knowledge
Timeline
Acting Assistant Manager
Old Navy, Gap
11.2021 - Current
Patient Access Representative
Baptist Medical Center
01.2021 - 11.2021
Sales Manager
Carter's And Oshkosh B'Gosh
08.2019 - 11.2021
Bachelor of Science - Psychology
University of North Florida
Associate of Arts - Psychology
Florida State College At Jacksonville
High School Diploma -
River City Science Academy
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