Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexa Morales

Harlingen

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. Able to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution. Skilled in active listening, problem-solving and multitasking.


Overview

5
5
years of professional experience

Work History

Call Center Representative

Advanced Call Center Technologies, ACT
07.2023 - 03.2025
  • Responded to customer inquiries with professionalism and courtesy.
  • Assisted in resolving service issues, ensuring customer satisfaction.
  • Documented interactions accurately in CRM system for future reference.
  • Learned company policies and procedures to provide accurate information.
  • Handling large volumes of inbound and outbound calls.
  • Following proper bank privacy and safety procedures.
  • Adapted quickly to changes in product offerings and services.

Customer Service Representative

Dominos Pizza Inc.
08.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeting customers with a positive, friendly demeanor.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Preparing food orders for customers while following food and safety guidelines to ensure customer satisfaction.
  • Taking customer orders over the phone and register.
  • Performing closing store duties such as cleaning and restocking.

Customer Service Representative

Dairy Queen
01.2020 - 08.2020
  • Assisted in processing orders and managing returns to enhance customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on company policies and customer service best practices.
  • Preparing food and drink orders for customers, following food and safety guidelines.
  • Handling cash and card payments at register and drive thru.
  • Maintaining a clean workspace throughout the work day.
  • Performed opening and closing duties, setting up machines and ensuring tidiness for the next day.

Education

High School Diploma -

Harlingen High School
Harlingen TX
05-2021

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Product knowledge
  • Payment processing

Timeline

Call Center Representative

Advanced Call Center Technologies, ACT
07.2023 - 03.2025

Customer Service Representative

Dominos Pizza Inc.
08.2022 - 07.2023

Customer Service Representative

Dairy Queen
01.2020 - 08.2020

High School Diploma -

Harlingen High School

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