LEXANDRA DE LEON
Tampa,FL
Summary
Accomplished and innovative multi-unit leader with a proven track record in driving sales and growing businesses. Key attribute is the ability to build collaborative relationships with all levels in any organization, across various sectors including retail, medical, management, and administration. Dynamic and engaging communicator, adept at fostering effective communication and teamwork.
Overview
18
18
years of professional experience
Work History
Director of Operations & Development
Prime Body Sculpting
06.2024 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborate with the business owner to develop and implement revenue-driving strategies and monthly growth plans.
- Lead sales, marketing, and social media initiatives to increase brand visibility and client engagement.
- Spearheaded external marketing campaigns, coordinating partnerships with ABC News and Tampa Magazine to enhance brand visibility and credibility.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Administer injections as part of the clinics weight loss program, working directly with the Nurse Practitioner (NP) and Medical Director (MD) to ensure safe, effective treatment.
- Ensure exceptional client experiences by maintaining high service standards and resolving any concerns proactively.
Medical Assistant
Health And Glow
01.2024 - 06.2024
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Administered immunization, vitamin, and weightloss injections
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
- Performed physical inventory counts and resolved discrepancies.
Center Supervisor
Takeda Pharmaceuticals
12.2021 - 10.2023
- Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Created employee evaluation process that resulted in significant performance improvements
- Determined donor eligibility by conducting screenings, interviewing potential donors, and obtaining medical histories
- Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs
- Aided in the safe transfusion of blood by conducting tests and completing blood counts
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Was in charge of setting up, maintaining, and verifying the sterility of lab equipment and tools.
Executive Assistant
Pineapple Wellness
08.2017 - 09.2023
- Dealt with a large number of phone calls and emails
- Oversaw residential property operations and helped clients prepare their homes
- Planned and organized domestic and international travel, including flights, car service, and restaurant reservations
- Used my personal and professional networks to find, acquire, and manage new clients
- Entrusted with handling confidential and sensitive situations in a professional capacity
- Calmly handled complex and urgent customer concerns to maximize customer satisfaction and loyalty
- Managed operational records, administrative needs, and marketing plans to promote business and strengthen revenue streams
- Pushed for operational changes that resulted in cost savings and higher profit margins.
Patient Care Coordinator
All American Hearing
01.2015 - 09.2016
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to ensure that they received high-quality, individualized care
- Resolved issues with communication and billing to ensure seamless services
- Checked documents for compliance with requirements and information accuracy
- Took monthly inventory and kept track of office and medical supplies.
Assistant Store Manager
Delia's INC.
01.2012 - 12.2014
- Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations
- Collaborated with Store Manager to create and implement merchandising plans that ensured weekly profitability
- Recruited, interviewed, and hired people who showed dedication, passion, and added value to the team
- Assisted with the store's overall day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and results
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Oversaw the timely restocking of the sales floor with current merchandise as well as accurate signage for current promotions
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Personal Assistant
Auto Glow Detail
01.2007 - 05.2010
- Made sure that personal and professional documents were filed properly
- Designed and managed office systems to handle paperwork efficiently
- Assisted department staff with clerical and administrative tasks
- Protected employee privacy and payroll operations by keeping all information confidential
- Compiled cash receipts, expenditures, and profit and loss financial reports
- Reported directly to business owner.
Education
Medical Aesthetician -
Beauty And Health Institute
Tampa, FL Business Administration and Management -
SPC - Clearwater Campus
Clearwater, FLPhlebotomy -
Indiana School of Phlebotomy
Indianapolis, IN01.2016
Associate of Arts -
Ivy Tech Community College Bloomington
Bloomington, IN01.2015
Skills
- Client Relationship Building
- Process Improvement
- Health and Safety Management
- Strategic Planning and Execution
- Budgeting and Financial Management
- Exceptional time management skills
Timeline
Director of Operations & Development
Prime Body Sculpting
06.2024 - Current
Medical Assistant
Health And Glow
01.2024 - 06.2024
Center Supervisor
Takeda Pharmaceuticals
12.2021 - 10.2023
Executive Assistant
Pineapple Wellness
08.2017 - 09.2023
Patient Care Coordinator
All American Hearing
01.2015 - 09.2016
Assistant Store Manager
Delia's INC.
01.2012 - 12.2014
Personal Assistant
Auto Glow Detail
01.2007 - 05.2010
Phlebotomy -
Indiana School of Phlebotomy
Associate of Arts -
Ivy Tech Community College Bloomington
Medical Aesthetician -
Beauty And Health Institute
Business Administration and Management -
SPC - Clearwater Campus
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