Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lexandria Donaldson

High Point,NC

Summary

Detail-oriented, organized and dependable team player, with an ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude, ...with a willingness to take on added responsibilities to meet team goals.


Objective: To offer my educational training, behavioral intervention experience and strong interpersonal /organizational skills to enhance personal qualities and increase skills pertinent to educating individuals on how to thrive and function effectively, as well as collaborate with direct care staff to effectively meet the needs of the population being served.

Overview

21
years of professional experience

Work History

NC Department Of Health And Human Services

Contract Monitor
02.2022 - Current

Job overview

  • Maintains high levels of vigilance while monitoring multiple state facilities simultaneously, ensuring prompt identification of any identified Covid 19 outbreaks.
  • Conducts inspections/evaluations to determine award contract compliance, corresponding with and obtaining program related information from Jail Administrators.
  • Provides technical support regarding details of subaward contracts.
  • Maintains documentation within RedCap fiscal and programmatic reports pertaining to subaward recipient activities.
  • Contributed to the effective application and practice of newly developed policies and procedures for Covid 19 grant, promoting a standardized approach across all units.

New Leaf Adolescent Care, Inc

Intensive In-Home Qualified Professional
11.2016 - 12.2022

Job overview

  • Provided in home therapeutic care to children and adolescents suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan with both children and families
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training to parents and guardians of children and adolescents with psychosocial disorders
  • Incorporated family interventions to assist parents and siblings with enhancing daily lives through utilizing the skills taught during sessions throughout daily activities on a regular basis
  • Documented client’s progress and assessed client’s needs to verify continued need for IIH services versus a lower level of care, and completed step down processes to transition children and adolescents when being stepped down and transitioned to lower levels of care after significant progress had been measured.

New Leaf Adolescent Care, Inc

Medical Records/ Special Projects Manager
07.2018 - 09.2020

Job overview


  • Organized and managed client files and records, composed new charts and maintained files throughout the life of client participation in program, assisted in audits, and assisted with collecting pertinent information. Gathered appropriate record numbers, composed charts for managing and maintaining files, verified existing record numbers, collaborated with entities related to consumer to assure that all information was gathered, and input all recorded information into agency system.
  • Spearheaded all new agency projects, researched information necessary for joining new community and agency programs, and informed/updated staff on all new projects pertaining to their job description.
  • Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
  • Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.

Easter Seals UCP

IHSB
12.2018 - 12.2019

Job overview

  • Responsible for providing in home therapeutic services and skill building to individuals living with intellectual or developmental disabilities
  • Assisted with increasing independence through skill building to both the population being served and in home care givers
  • Provided respite, personal care, personal assistance, and rehabilitative care to individuals supported by the ICS program.

Alamance Department of Social Services

CPS Social Worker I/A&T
02.2016 - 07.2018

Job overview

  • Responsible for ascertaining the facts of all assigned CPS (Child Protective Services) cases, the extent of the abuse or neglect, and the risk of harm to the juvenile in order to determine whether protective services should be provided or the complaint filed as a petition
  • Responsible for following the procedures and guidelines as provided by the State of NC and the legal system.

Top Priority Care Services, LLC

Intensive In-Home Qualified Professional
01.2014 - 11.2016

Job overview

  • Provided in home therapeutic care to children and adolescents suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan with both children and families
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training to parents and guardians of children and adolescents with psychosocial disorders
  • Incorporated family interventions to assist parents and siblings with enhancing daily lives through utilizing the skills taught during sessions throughout daily activities on a regular basis
  • Documented client’s progress and assessed client’s needs to verify continued need for IIH services versus a lower level of care, and completed step down processes to transition children and adolescents when being stepped down and transitioned to lower levels of care after significant progress had been measured.

Chris’ Rehabilitative Services

Executive Administrative Assistant
12.2012 - 01.2016

Job overview

  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • · Completed note documentation review once submitted by PSR Qualified Professionals and reviewed all documentation prior to submission to medical records for client charts.
  • Completed daily authorization tracking and updates all authorization sheets/ completed and submitted all new client submissions.
  • Checked and verified all Medicaid tracking.
  • Finalized and reviewed all discharges for outgoing clients.
  • Maintained records and files related to the operation of the office to which assigned.
  • Resolved company issues using established policies and procedures.
  • Informed company staff of new or changed policies, procedures, and regulations.
  • Completed all company memos for informational, documentation, and meeting purposes.

Chris’ Rehabilitative Services

Psychosocial Rehabilitation Qualified Professional
12.2012 - 01.2016

Job overview

  • Provided in office therapeutic care to adults suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan
  • Provided skill enhancement, behavioral management skills, conflict resolution skills, and Parent Education/caregiver training to assist with parenting while managing their psychosocial disorders
  • Documented client’s progress and assesses client’s needs to verify continued need for IIH services versus a lower level of care
  • Facilitated initial assessment activities, assists consumers in accessing resources, assists consumers and families in identifying natural supports, completes social support networking, and assists consumers with budgeting and financial management
  • Facilitated and educated consumers on daily life skills, computer skills, substance abuse management, job skills development, and symptom management.

Reaching Your Goals

Intensive In-Home Qualified Professional
11.2012 - 02.2014

Job overview

  • Provided in home therapeutic care to children and adolescents suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan with both children and families
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training to parents and guardians of children and adolescents with psychosocial disorders.

Visions of North Carolina

Intensive In-Home Qualified Professional
01.2012 - 10.2012

Job overview

  • Provided in home therapeutic care to children and adolescents suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan with both children and families
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training to parents and guardians of children and adolescents with psychosocial disorders
  • Incorporated family interventions to assist parents and siblings with enhancing daily lives through utilizing the skills taught during sessions throughout daily activities on a regular basis
  • Documented client’s progress and assessed client’s needs to verify continued need for IIH services versus a lower level of care, and completed step down processes to transition children and adolescents when being stepped down and transitioned to lower levels of care after significant progress had been measured.

Home of Second Chances

Targeted Case Management QP/ Intensive In-home QP
08.2011 - 03.2012

Job overview

  • Provided in home therapeutic care to children and adolescents suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan with both children and families
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training
  • Incorporated family interventions to assist parents and siblings with enhancing daily lives through utilizing the skills taught during sessions throughout daily activities on a regular basis.

Essence of Care

Community Support Team Qualified Professional
08.2009 - 08.2011

Job overview

  • Provided in home therapeutic care to adults suffering from significant psychosocial disorders and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training
  • Scheduled medication management appointments, outpatient therapy, and community support to assist clients with functioning independently without the assistance of community support team services.

New Horizon Services

Community Support Team Qualified Professional
07.2010 - 09.2010

Job overview

  • Provided in home therapeutic care to adults suffering from significant psychosocial disorders, chronic substance abuse and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan
  • Provided skill enhancement, taught behavioral management skills, demonstrated conflict resolution skills, and taught Parent Education/caregiver training
  • Scheduled medication management appointments, outpatient therapy, and community support to assist clients with functioning independently without the assistance of community support team services.

Community Helps Network

Community Support Associate Professional
11.2008 - 08.2009

Job overview

  • Provided in home therapeutic care to adults suffering from significant psychosocial, atypical development, and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan
  • Provided skill enhancement, Community support team, Parent Education and caregiver training
  • Scheduled medication management appointments, outpatient therapy, and community support to assist clients with functioning independently without the assistance of community support team services.

Dominion Healthcare Services Inc.

Community Support Associate Professional
04.2007 - 11.2008

Job overview

  • Provided in home therapeutic care to youth, ages 5-18, who were at risk for significant psychosocial, atypical development, and extreme emotional disturbance
  • Performed therapeutic interventions based on an individualized Person Centered Plan
  • Provided skill enhancement, Community support, Parent Education and caregiver training
  • Scheduled medication management appointments, out patient therapy, and Child-Family-Team meetings to prevent at risk behavior/delinquency.

Lincoln Financial Group

Customer Contact Professional
09.2006 - 04.2007

Job overview

  • Answered inquiries from customers in regards to products, services and administration within established service standards and within acceptable quality guidelines
  • Performed needed research and analysis on customer inquiries covering multiple products and markets for customers, agents and broker/dealers within the multiple distribution channels
  • Completed transfers and future allocations as needed, explained processes and procedures associated with multiple products and markets to customers and distribution channel partners
  • Assisted processing areas in completing routine adjustments/corrections to contracts.

Childtime Learning Center

Infant/Toddler Teacher
01.2003 - 01.2006

Job overview

  • Provided basic care for infants ages 6 weeks to 12 months
  • Assisted with developing basic motor and auditory skills.

Childtime Learning Center

School Age Instructor
01.2003 - 01.2006

Job overview

  • Taught specific areas by weeks, months, seasons, and holidays through a curriculum to children with behavioral and developmental disabilities
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Included Spanish words and phrases to provide an extensive vocabulary in an alternate language.

Youth Focus Act Together Crisis Care Center

Internship
08.2005 - 12.2005

Job overview

  • Received hands on training in the Psychology field
  • Worked with at risk, abused, and neglected youth on a one on one basis
  • Trained on performing intakes
  • Sat through in-home therapy sessions 2 days per week.

McElveen Child Development Center Head Start

Extended Day Teacher
01.2003 - 01.2005

Job overview

  • Taught basic and pro-social skills to 4 year olds
  • Planned lessons, managed classroom behavior and all other duties related to being a classroom teacher.

Education

NC A&T State University
Greensboro, NC

Bachelor of Arts from Psychology
05.2006

University Overview

Honors and Awards

  • Governors Senate Page of the Week
  • Who’s Who Among High School Students
  • Who’s Who Among College Students
  • North Carolina Scholar
  • Dean's List
  • National Honor Society Member
  • National Scholar’s Honor Society
  • National Scholar Laureate Recipient
  • Cum Laude
  • Psi Chi Honor’s Organization
  • Ambassador for Peace recipient


Volunteer Services

  • Habitat for Humanity
  • Greensboro YMCA
  • Youth Focus Act Together Crisis Care Center

Skills

  • Creative solutions to problems
  • Excellent pro-social skills
  • Strong leadership skills
  • Organization, prioritizing, and time management
  • Active listener
  • Strong communication and rapport-building skills (Able to communicate on different levels)
  • Ability to provide therapeutic interventions to de-escalate situations
  • Triple P Certified
  • Behavior Management

Timeline

Contract Monitor
NC Department Of Health And Human Services
02.2022 - Current
IHSB
Easter Seals UCP
12.2018 - 12.2019
Medical Records/ Special Projects Manager
New Leaf Adolescent Care, Inc
07.2018 - 09.2020
Intensive In-Home Qualified Professional
New Leaf Adolescent Care, Inc
11.2016 - 12.2022
CPS Social Worker I/A&T
Alamance Department of Social Services
02.2016 - 07.2018
Intensive In-Home Qualified Professional
Top Priority Care Services, LLC
01.2014 - 11.2016
Executive Administrative Assistant
Chris’ Rehabilitative Services
12.2012 - 01.2016
Psychosocial Rehabilitation Qualified Professional
Chris’ Rehabilitative Services
12.2012 - 01.2016
Intensive In-Home Qualified Professional
Reaching Your Goals
11.2012 - 02.2014
Intensive In-Home Qualified Professional
Visions of North Carolina
01.2012 - 10.2012
Targeted Case Management QP/ Intensive In-home QP
Home of Second Chances
08.2011 - 03.2012
Community Support Team Qualified Professional
New Horizon Services
07.2010 - 09.2010
Community Support Team Qualified Professional
Essence of Care
08.2009 - 08.2011
Community Support Associate Professional
Community Helps Network
11.2008 - 08.2009
Community Support Associate Professional
Dominion Healthcare Services Inc.
04.2007 - 11.2008
Customer Contact Professional
Lincoln Financial Group
09.2006 - 04.2007
Internship
Youth Focus Act Together Crisis Care Center
08.2005 - 12.2005
Infant/Toddler Teacher
Childtime Learning Center
01.2003 - 01.2006
School Age Instructor
Childtime Learning Center
01.2003 - 01.2006
Extended Day Teacher
McElveen Child Development Center Head Start
01.2003 - 01.2005
NC A&T State University
Bachelor of Arts from Psychology

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Lexandria Donaldson