Lexandro Clemente
Queens,NY
Summary
Hello my name is Lexandro Clemente, I am Puerto Rican and have spent the last 4 years working in the hospitality industry as a server with experience in both casual and fine dining restaurants Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Cheesecake Factory Inc
08.2022 - Current
- Elevated guest satisfaction and loyalty through exceptional customer service delivery.
- Managed order accuracy and coordinated timely delivery to optimize dining experiences.
- Facilitated comprehensive training for new staff on menu knowledge and service protocols to enhance team performance.
- Orchestrated collaboration with kitchen staff to optimize order coordination and improve workflow efficiency.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Oversaw maintenance of cleanliness and organization in dining area to ensure compliance with safety standards.
- Enhanced revenue generation by implementing strategic upselling techniques for menu items.
- Managed simultaneous oversight of multiple tables to deliver exceptional service quality.
- Executed timely delivery of food and beverages, ensuring customer satisfaction and needs were prioritized.
- Executed POS system operations to efficiently process orders and manage billing transactions.
- Spearheaded collaboration initiatives among team members during peak shifts to enhance workflow efficiency.
- Implemented opening and closing procedures to ensure optimal dining area readiness.
- Executed exceptional service during peak periods, ensuring meticulous attention to detail and fostering strong guest rapport.
- Managed bussing and resetting of tables to ensure cleanliness in dining areas and workspaces.
- Streamlined cash transaction processes to enhance accuracy in financial reporting.
- Fostered colleague support during peak hours to enhance teamwork and collaboration.
- Fostered strong relationships with regular customers through exemplary hospitality practices.
- Boosted sales performance by implementing strategic upselling techniques and leveraging comprehensive knowledge of menu items, specials, and promotions.
- Clarified menu items and recommended suitable options to ensure food allergy safety.
- Monitored and enforced compliance with local alcohol regulations to maintain restaurant standards.
- Maintained exemplary personal appearance and hygiene standards to reinforce establishment's reputation.
- Resolved customer complaints through a calm, solution-oriented approach.
- Fostered a collaborative team environment by actively supporting coworkers during peak periods.
- Developed extensive menu expertise to effectively address inquiries regarding ingredient sourcing and cooking techniques.
- Executed efficient service delivery in high-volume, high-pressure environments to enhance guest satisfaction.
Drone Engineering
SYEP
06.2021 - 07.2021
- Communicated effectively with customers to provide updates on progress and answer questions about services provided by the company.
- Repaired and maintained drones, including troubleshooting any technical issues that arose during flight operations.
- Reviewed existing data sources to determine optimal routes for missions.
- Assists in reviewing drone engineering reports, plans, or specifications prepared by engineering consultants or developers.
- Worked on generating reports, analyzing budget goals and cost estimates, and providing project improvement recommendations.
- Collaborated with colleagues on the design of a drone, created detailed technical drawings, and completed production checklists.
Education
High School Diploma -
Energy Tech High School
Long Island City, NY06-2022
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Oversaw comprehensive email management to ensure timely communication and organization
- Optimized scheduling and prioritization of tasks to enhance productivity
- Facilitated collaborative efforts among team members to achieve project goals
- Facilitated Spanish language instruction to enhance communication skills
- Assisted in lifting and transporting heavy items to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete heavy lifting assignments efficiently
- Oversaw problem management processes to ensure timely resolution of issues
- Assisted in typing documents and reports for team projects Supported colleagues by maintaining accurate records and files Contributed to efficient communication through timely document preparation
- Assisted in configuring and maintaining computer networks to support organizational operations Collaborated with team members to troubleshoot network issues and enhance system performance Supported users by providing technical assistance and resolving connectivity problems
- Assisted in creating presentations using Google Slides Supported team members in designing visually appealing slides Collaborated with colleagues to ensure content accuracy and clarity
- Directed team initiatives to foster collaboration and drive project success
- Assisted in creating visual content using Canva Supported team members in designing marketing materials Contributed to project completion by providing design feedback
- Facilitated English language instruction to enhance communication skills
- Crafted compelling written content to engage target audiences
- Delivered impactful public speaking engagements to diverse audiences
- Assisted in food preparation and service to enhance customer satisfaction Supported team members in maintaining cleanliness and organization of dining areas Contributed to efficient operations by restocking supplies as needed
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Demonstrated exceptional organizational skills to streamline project workflows
- Executed cash handling procedures with precision and accuracy
- Executed thorough cleaning and sanitizing protocols to ensure hygienic environments
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Performed routine floor cleaning tasks to maintain cleanliness and safety in facilities Assisted in organizing cleaning supplies and equipment for efficient workflow Supported team members in achieving daily cleaning objectives
- Maintained polished and professional appearance to enhance organizational image
- Ensured adherence to regulatory compliance standards and protocols
- Executed safe handling and storage of hazardous chemicals to ensure compliance with safety regulations
- Oversaw inventory management processes to ensure optimal stock levels
- Assisted in maintaining product quality through regular inspections Supported teams in identifying defects and implementing corrective actions Contributed to the development of quality control procedures
- Facilitated conflict resolution processes to foster collaborative relationships
- Executed equipment operation to ensure optimal functionality and safety standards
- Ensured compliance with health code requirements to maintain safety standards
- Implemented workplace safety protocols to ensure employee well-being
- Implemented and enforced cleaning procedures to ensure a hygienic environment
- Promoted safety awareness initiatives to enhance workplace safety culture
- Implemented strategies to enhance overall performance metrics
- Demonstrated resourcefulness by identifying innovative solutions to complex challenges
- Executed comprehensive strategic planning initiatives to align organizational goals
- Implemented strategic problem-solving techniques to enhance operational efficiency
- Assisted in maintaining product quality through regular inspections Supported teams in identifying defects and implementing corrective actions Contributed to the development of quality control procedures
- Facilitated conflict resolution processes to foster collaborative relationships
- Executed equipment operation to ensure optimal functionality and safety standards
- Ensured compliance with health code requirements to maintain safety standards
- Implemented workplace safety protocols to ensure employee well-being
- Implemented and enforced cleaning procedures to ensure a hygienic environment
- Promoted safety awareness initiatives to enhance workplace safety culture
- Implemented strategies to enhance overall performance metrics
- Demonstrated resourcefulness by identifying innovative solutions to complex challenges
- Executed comprehensive strategic planning initiatives to align organizational goals
- Implemented strategic problem-solving techniques to enhance operational efficiency
Timeline
Server
Cheesecake Factory Inc
08.2022 - Current
Drone Engineering
SYEP
06.2021 - 07.2021
High School Diploma -
Energy Tech High School