Summary
Overview
Work History
Education
Skills
Timeline
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LEXCINE SALTER

Olive Branch,MS

Summary

Customer Service Coordinator who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert customer service professional offering 15 yrs experience in retail customer service and retail management. Focused on exceeding sales goals, and focused on exceeding expectations and building customer loyalty. Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing, and driven to build positive relationships with new and existing customers by offering superior customer service. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

39
39
years of professional experience

Work History

Customer Service Coordinator

Best Care Home Services
09.2018 - 10.2024
  • Responsible for coordinating and scheduling all leads and PO's for 14 Retail stores, along with dispatching
  • Responsible for all billing and completion of necessary forms for billing for all installs
  • Responsible for all concerns that arise at any point through the install process and help to find resolutions for them
  • Work very closely with the stores to ensure a close working relationship at all times and work with all fellow employees to ensure they have the tools needed for their jobs and there for the customers if they need me at anytime along the way maintaining excellent customer service
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Explained charges, fees, terms of sales, and service agreements to customers daily.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Scheduled all plumbing and hvac leads and PO's and dispatched them

Customer Service Manager

LOWES
12.2010 - 09.2018
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Trained 15 new sales associates each quarter
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Educated customers about brand to incite excitement about company's mission and values
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Communicated clear expectations and goals to each team member
  • Responsible for all weekly scheduling and payroll in Kronos for employees under me
  • Supervised and directed all merchandise and shipment processing through buy online pick up at store
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Scheduled installed sales and insured they were pulled, ready for the installer for the next morning ,
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Worked effectively in fast-paced environments.
  • Pulled daily reports for all transactions of day before, checking for any discrepancies, and finding them to balance them for day.

Self Employed

CLEANER THAN CLEAN
10.1998 - 12.2010
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
  • Set up, arranged and removed decorations, tables, chairs, and other items to prepare for events
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Cleaned 2-3 daily Houses and Businesses daily
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Receptionist

MIKES CARPET SERVICE
11.1992 - 10.1996
  • Duties included setting up appointments, all filing, answering phones, payroll, and data entry
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed approximately 40-50 incoming calls to correct offices daily
  • Handled assignments independently with good judgement and critical thinking skills.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Routed incoming mail and messages to relevant personnel without delay.

INVENTORY CONTROLS & SALES

SEARS
12.1988 - 08.1990
  • Answered customer questions regarding store merchandise, department information and pricing
  • Led merchandise selection, pricing, planning , marketing
  • Ran markdown reports, managed store replenishment
  • Created visual marketing and styled window displays
  • Assembled promotional displays, including quarter and full-size point of purchase displays
  • Completed stock orders and managed inventory levels
  • Planned and coordinated availability of products for advertising and promotion purposes
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Educated employees on new merchandise during seasonal workshops
  • Contributed to loss prevention efforts by adhering to company policies and monitoring potential theft risks on sales floor.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Provided exceptional customer service by addressing inquiries, resolving issues promptly, and fostering positive relationships with clientele.
  • Participated in setting up promotional displays, highlighting new products or special offers to attract customers'' attention.
  • Aided in visual merchandising tasks, showcasing products effectively to boost overall sales performance.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Assistant Manager

WALMART
10.1987 - 12.1988
  • Operated a cash register for cash, check and credit card transactions
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Alerted customers to upcoming sales events and promotions
  • Trained new sales associates scheduling oversee all customer service
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Established team priorities, maintained schedules and monitored performance.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Manager

HALE @ JONES SPORTING GOODS
05.1985 - 10.1987
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Trained 4-5 new sales associates each quarter
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Followed merchandising guidelines to present visually appealing displays
  • Mentored new sales associates to contribute to the store's positive culture
  • Communicated clear expectations and goals to each team member
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed and maintained relationships with customers and suppliers through accounts

Education

High School Diploma -

Pearl High School
Pearl, MS
12.1985

Skills

  • Effective leader
  • Effective problem solver
  • Staff training/development
  • Employee and customer scheduling
  • Consistently meet goals
  • Project management
  • Retail/Sales Management
  • Store Management Experience
  • Store operations
  • Staff Training and Development
  • Multitasking and Prioritizing
  • Excellent Communication
  • Customer Relations
  • Order Processing

Timeline

Customer Service Coordinator

Best Care Home Services
09.2018 - 10.2024

Customer Service Manager

LOWES
12.2010 - 09.2018

Self Employed

CLEANER THAN CLEAN
10.1998 - 12.2010

Receptionist

MIKES CARPET SERVICE
11.1992 - 10.1996

INVENTORY CONTROLS & SALES

SEARS
12.1988 - 08.1990

Assistant Manager

WALMART
10.1987 - 12.1988

Manager

HALE @ JONES SPORTING GOODS
05.1985 - 10.1987

High School Diploma -

Pearl High School

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