Lexe Thomas
Miami,FL
Summary
Versatile and dedicated professional with a proven track record in the United States Army Reserve, showcasing exceptional leadership and strong work ethic. Excelled in high-pressure environments, enhancing team collaboration and customer service at Applebee's. Skilled in guest engagement and hospitality service, consistently improving performance and customer satisfaction.
Overview
2020
2020
years of professional experience
Work History
Server
Applebee's
Hose Cleaning
Home Glow
Us Soldier
United States Army Reserve
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Caregiver /CNA
Doctors Hospital
07.2018 - 02.2020
- Created engaging activities that stimulated mental and physical wellness of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Delivered personal care services, promoting dignity and respect for individuals.
- Implemented individualized care plans to meet specific needs of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Server
Applebee's
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Baby Sitter
Helping Hands Nursing Solution
- Cared for children by preparing meals and providing snacks.
- Organized fun activities and games to keep children engaged and entertained.
- Developed routines to help children feel secure and comfortable.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Adapted to children's moods and needs to provide emotional support.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Performance improvement
Languages
English
Elementary
Timeline
Caregiver /CNA
Doctors Hospital
07.2018 - 02.2020
Server
Applebee's
Hose Cleaning
Home Glow
Us Soldier
United States Army Reserve
Server
Applebee's
Baby Sitter
Helping Hands Nursing Solution
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