Symonne Saavedra
Belen
Summary
Dynamic professional with extensive experience in the construction field, excelling in contract processing and compliance auditing. Proven ability to enhance operational efficiency through meticulous data management and strong communication skills. Adept in Salesforce and many other CRM systems, project coordination, and consistently delivering results while fostering cross-department and vendor collaboration. Recognized for maintaining high standards in documentation and customer service. Offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
9
9
years of professional experience
Work History
Retail Administrative Coordinator
Dreamstyle Remodeling
Albuquerque
03.2024 - Current
- The Retail Admin supports the Retail Program by ensuring accurate contract processing, compliance with funding requirements, and seamless communication between sales, operations, and program partners. This role is responsible for anditing, tracking, and maintaining documentation across multiple systems, while ensuring all program requirements are met in a timely and accurate manner.
- Sales & Contract Administration
- Track and report new sales daily using Salesforce.
- Process and audit all new contracts to ensure compliance and accuracy.
- Maintain program trackers, including updating the Retail Program tracker.
- Ensure all leads are assigned to the correct bucket in the CRM.
- Complete required documentation in Salesforce (e.g., Zillow screenshot, lead paperwork, retail agreement).
- Add retail program shop card information to Retail CRM.
- Document CRM lead numbers in Salesforce if missing.
- Verify contracts for required signatures, membership numbers, shop card issuance, and ROR dates.
- Confirm financing is in place; hold cash jobs until the ROR period expires, then process payments in Retail CRM.
- Change Order Management
- Oan the Retail Agreement change order process, including verification of financing adjustments. Confirm change order documentation is uploaded to Salesforce.
- Process change order payments through Retail CRM.
- CRM Auditing & Escalations
- Audit CRM daily for accuracy and compliance.
- Manage escalations, including red flag emails and CRM escalations.
- Provide responses to retail program partners through Retail CRM and ensure they are documented in both the Retail CRM and Salesforce.
- Process cancellations in CRM and request refunds from retail program account managers. Ensure canceled or unsold leads are correctly updated to avoid red flags.
- Project Completion & Funding
- Submit completed projects to the CRM for final review and approval.
- Track and confirm retail program final funding for financed projects.
- Process final funding through Retail CRM using ROII once payment is received. Collect and review all final documents in Salesforce, escalating production for missing items as needed. Upload and submit final documentation in the CRM for both financed and cash projects.
- Cross-Department Collaboration
- Coordinate with internal finance teams to track incoming and outgoing retail program funding.
- Partner with production and operations teams to ensure all required documents and funding steps are completed.
- Strong attention to detail and accuracy in data entry and auditing.
- Proficiency in Salesforce, CRM, OMS, and related systems.
- Ability to manage multiple priorities and meet strict deadlines.
- Strong written communication skills for documenting responses and escalations.
- Experience in retail administration, contract processing, or consumer finance preferred.
- Ability to work independently and collaboratively across departments.
Project Coordinator
Dreamstyle Remodeling
Albuquerque
03.2024 - 09.2025
- Both cabinet refacing and bath remodels. Contract reviews, project set up, finance and revenue reviews. Audit backlog and service reports.
- Keep in contact with material manufacture regarding any orders needed and ETAs on all ordered material.
- Keep in contact with customers for any updates on material, set tentative dates for install.
- Reach out to customers for any missed payments, collect final payments needed via Pay Simple.
- Respond to customers regarding any questions for install, material/ material changes, payments etc.
- Contacting customers to schedule install for future dates once we have material ETA.
- Coordinate with other 3rd party vendors for install and any material orders needed.
- Upon project completion, ensure submission on all Dreamstyle/Private label & Costco completion forms, lead testing forms and all sub-contractors pay for % on each contract for our installers.
HR Coordinator
CorrHealth
Albuquerque
10.2022 - 01.2024
- I previously worked with Collealth, I am an HR Coordinator. I provide all IIR tasks such as clerical reporting, new hires/ 19, maintaining employee records, sodit for training and certifications/ licenses.
- I maintain benefits information and scheduling, Audit for our PRN incentive records as well as our holiday incentives.
- I conduct our new hire check in and exit interview calls.
- Maintains high standards of confidentiality of all employee records and information.
- An experienced Iluman Resources candidate has excellent written and verbal communication skills, works well under pressure and is adept at organizing.
Administrative Assistant
CUPERTINO ELECTRIC
Los Lunas
11.2018 - 07.2020
- Administrative Assistant for the Senior Project Manager of Cupertino. My job duties require managing and allocating my managers credit card, as well as the other project management staff.
- Along with any duties requested by my manager I handle all orders for all office staff on site.
- I am also the Cultural Ambassador of our New Mexico Data Center for Cupertino. I plan all events and parties for our staff.
- I am also in charge of all travel, botel booking and car rental for office staff and new hires.
- I manage the on boarding process for new hires and new hire union members, as far as running I-9, having all new hire documents filled out, taken for a drug screening there on site and taken to Orientation.
- I am the main host for our management meetings between our Data Center and our Corporate office.
- I assist our Purchasing agent with all off site vendors and meetings with vendors to keep communication on price changes and order progress.
- I also assist all other Project Management stall with any requests as well as help billing and payroll when needed.
Lead Receptionist
Paradigm Physical Therapy & Wellness
Belen
10.2016 - 08.2018
- Computer literate: Microsoft office, Excel, Smartsheet, Weblix, scheduler, Insurance authorization portals for numerous insurance companies.
- Demonstrated strong analytical, and problem-solving skills.
- People friendly, works well with different temperaments.
- Highly motivated.
- Follows direction, and rules well.
- Customer service experience.
- CNA experience.
- Front desk Experience.
- Administrative Assistant.
- Cultural Ambassador.
- Credit Card Allocation.
- Travel/Rental Car booking.
- Trained in I-9.
- Trained to assist new hires.
Education
GED -
Skills
- Cash handling
- Spreadsheet design
- Google Suite
- Project management
- Microsoft Access
- B2B sales
- Mondaycom
- Appointment scheduling
- Computer networking
- Photocopying
- Data cleaning
- Invoice processing
- Confidential information handling
- Clerical experience
- Administrative experience within healthcare
- Construction management
- Construction management software
- Customer service
- Data collection
- Presentation preparation
- Office experience
- Sales
- Financial services
- ICD-9
- Workday
- Employee Orientation
- Microsoft Publisher
- Onshift
- Customer support
- Confidential record handling
- Cost control
- Microsoft Office
- Order assistance
- Community engagement
- Commercial construction
- Data entry
- Spreadsheet conditional formatting
- Data management
- Personal assistant experience
- Microsoft Project
- SharePoint
- Accounting and finance experience
- Recruiting
- GIS
- Payroll
- Procedural guides
- Record keeping
- Project coordination
- Microsoft Teams
- Administrative experience within retail industry
- Spreadsheet formulas
- Leadership
- Microsoft Excel
- Smartsheet
- Microsoft Powerpoint
- Multi-line phone systems
- Executive administrative support
- Travel planning
- Organizational skills
- Administrative experience
- Microsoft SharePoint
- Documentation control
- Contract reviews
- Office management
- Management
- Medical collection
- Account reconciliation
- Customer inquiry handling
- Project planning
- IOS
- Technical Proficiency
- Paycor
- Process Improvement
- Working with large datasets in spreadsheets
- Budgeting
- Trello
- Event planning
- Banking
- Insurance verification
- Medical terminology
- Administrative experience within finance industry
- Communication skills
- ADP
- OMS
- OneClick Contractors
- Salesforce
- Buildertrend
- Bluebeam
- Report preparation
- Team management
- Time management
- Windows
- Office supply management
- Supervising experience
- Snappy
- Epic
- Meeting scheduling
- Customer relationship management
- Customer retention
- Project scheduling
- Software deployment
- Proofreading
- Analysis Skills
- QuickBooks
- CRM software
- Discharge planning
- Front desk
- Conflict management
- Records management
- Microsoft Outlook
- Employee relations
- Vendor relationships
- Compliance auditing
- Funding submission
- Contract processing
- Purchase order management
- Expense reports
Personal Information
Authorized To Work: Yes
Timeline
Retail Administrative Coordinator
Dreamstyle Remodeling
03.2024 - Current
Project Coordinator
Dreamstyle Remodeling
03.2024 - 09.2025
HR Coordinator
CorrHealth
10.2022 - 01.2024
Administrative Assistant
CUPERTINO ELECTRIC
11.2018 - 07.2020
Lead Receptionist
Paradigm Physical Therapy & Wellness
10.2016 - 08.2018