Alexis Copeland
Pampa
Summary
Analytical Human Service Technician experienced in managing county program forms and policies while creating customized plans for clients. Demonstrated ability to handle complex claims and resolve discrepancies through strong problem-solving skills. Committed to supporting team success and adapting to dynamic environments to deliver quality results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Human Services Technician
Department of Family and Protective Services
Pampa
09.2025 - Current
- Assisted families in accessing community resources and support services.
- Facilitated effective communication between clients and service providers to ensure needs were met.
- Visited clients at home to distribute community referral and resource information.
- Supervised visits between parents and guardians and children who are under protective custody.
- Developed and maintained community relationships to enhance client referral opportunities.
- Maintained accurate client records and documentation in compliance with regulations.
- Educated clients on tailored programs and services to empower informed decision-making.
- Participated in team meetings to discuss case progress and strategies for improvement.
- Attended meetings and participated in staff development training activities.
Y club Counselor
YMCA O’Fallon
O'Fallon
10.2021 - 04.2024
- Planned and led recreational programs that fostered teamwork and enhanced personal development among participants.
- Supervised daily activities for youth, ensuring a safe and engaging environment.
- Collaborated with staff to address individual camper needs and enhance experiences.
- Trained new counselors on best practices for youth interaction and safety protocols.
- Ensured that all safety protocols were followed at all times while working with the youth participants.
- Maintained equipment and facilities to ensure readiness for various activities.
- Assisted in designing and implementing activities for club members.
- Communicated regularly with parents and guardians about each child's progress, ensuring support and engagement in the program.
- Created educational materials like handouts, games, and quizzes to enrich club members' engagement during meetings and activities.
Receptionist
Service Sector INC
Pampa
11.2020 - 05.2021
- Greeted clients and visitors warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and coordinated appointments for staff and clients seamlessly.
- Maintained organized reception area, enhancing overall office professionalism.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Collaborated with team members to improve reception workflows and processes effectively.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Maintained office supplies inventory by checking stock levels and placing orders.
Education
Bachelor of Arts - Human Services
Urshan University
Wentzville, MO 08.2021 - 05.2025
Skills
- Case management
- Resource coordination
- Case documentation
- Client education
- Child welfare
- Safety protocol adherence
- Outreach expertise
- Effective communication
- Written communication
- Emotional intelligence
- Active listening
- Team collaboration
- Conflict resolution
- Relationship management
- Problem-solving
- Problem-solving abilities
- Decision-making
- Task prioritization
- Multitasking Abilities
- Attention to detail
- Professionalism
- Professional demeanor
- Goal setting
- Strategic planner
- Strategic planner
Affiliations
- Heavily involved with a community reaching church.
- Has multiple connections to community resources.
Certification
Previously CPR certified.
References
References available upon request.
Timeline
Human Services Technician
Department of Family and Protective Services
09.2025 - Current
Y club Counselor
YMCA O’Fallon
10.2021 - 04.2024
Bachelor of Arts - Human Services
Urshan University
08.2021 - 05.2025
Receptionist
Service Sector INC
11.2020 - 05.2021