Lexi Bilich
Huntington Beach,CA
Summary
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
10
10
years of professional experience
Work History
Store Manager/Merchandiser
No Rest For Bridget
01.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory, cash control/deposits, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Hired and managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Merchandised entire store, including mannequins, table displays, and racks. Observed evolving customer habits to maximize sales through displays.
- Managed website operations; pulling product and styling for online, processing all orders, and shipping orders.
- Opened new locations for the company, including merchandising, hiring and training new managers and staff.
Sales Associate
Anthropologie
12.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing and tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Keyholder
Irene’s Story
09.2014 - 12.2016
- Performed category maintenance by rotating products according to company product rotation policy.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Balanced cash registers at end of shift and filled out necessary reports.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
Education
Associate Degree In Interior Design -
Interior Design Institute
Newport Beach, CA06.2017
Skills
- Customer Service
- Store operations
- Problem-Solving
- Multitasking and Organization
Timeline
Store Manager/Merchandiser
No Rest For Bridget
01.2017 - Current
Sales Associate
Anthropologie
12.2016 - 01.2017
Retail Keyholder
Irene’s Story
09.2014 - 12.2016
Associate Degree In Interior Design -
Interior Design Institute
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