Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lexi Cardona

Irving

Summary

Results-driven professional known for exceptional multitasking and customer service skills. Experience in managing diverse responsibilities, from financial reporting to team training, aimed at promoting operational excellence and enhancing guest experiences.

Overview

5
5
years of professional experience

Work History

Assistant Business Office Manager

Grapevine Medical Lodge
Grapevine
01.2025 - Current
  • Assisted in managing daily office operations and workflow processes.
  • Supported financial reporting by preparing budgets and expense reports.
  • Streamlined communication between departments to enhance collaboration.
  • Processed invoices and managed vendor relationships efficiently.
  • Directed and oversaw office personnel activities.
  • Collect monthly payments from families.
  • Bill Medicaid residents.
  • Admit and discharge residents.
  • Verify Insurance.
  • Help families with Medicaid applications.

Server

BoomerJacks Bar and Grill
Grapevine
10.2023 - 11.2024
  • Managed multiple tables while ensuring timely order delivery.
  • Assisted in training new servers on menu items and service standards.
  • Handled customer inquiries and resolved issues to enhance guest satisfaction.
  • Upsold menu items and promoted daily specials to increase sales opportunities.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Call Agent

TMX Financial
Carrollton
09.2022 - 04.2023
  • Trained new agents on call procedures and systems usage.
  • Provided customer service support for incoming calls and emails.

Bartender

Buffalo Wild Wings
Grapevine
07.2020 - 09.2022
  • Mixed cocktails and beverages according to standard recipes.
  • Provided exceptional customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the bar area.
  • Managed inventory and restocked supplies as needed.
  • Trained new staff on bartending techniques and customer service standards.
  • Handled cash transactions and processed payments efficiently.
  • Resolved customer complaints with professionalism and tact.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Education

High School Diploma -

Grapevine High School
Grapevine, TX
05-2020

Skills

  • Communication skills
  • Time management
  • Workflow optimization
  • Multitasking ability
  • Payroll and budgeting
  • Invoice processing
  • Train staff

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Business Office Manager

Grapevine Medical Lodge
01.2025 - Current

Server

BoomerJacks Bar and Grill
10.2023 - 11.2024

Call Agent

TMX Financial
09.2022 - 04.2023

Bartender

Buffalo Wild Wings
07.2020 - 09.2022

High School Diploma -

Grapevine High School

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