Lexi Malone
Ashland,KY
Summary
Proven professional with a track record of enhancing client well-being at A Brighter Future through compassionate caregiving and efficient medication administration. Excelled in building relationships and ensuring safety, achieving a significant improvement in client satisfaction. Skilled in first aid and CPR, showcasing a blend of empathetic support and practical health care competencies.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
A Brighter Future
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Personal Shopper
Instacart
05.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Direct Support Professional
Circulo Health
08.2020 - 02.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Customer Service Representative
InfoCision
07.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Assistant
Payless Shoe Source
07.2014 - 07.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Boosted store revenue through upselling and cross-selling techniques.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Organized in-store promotions to increase awareness of new product lines.
Sales Lead Keyholder
Payless Shoe Source
07.2014 - 07.2017
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skill Builder
Necco Center
07.2016 - 02.2017
- Utilized various assessment tools to measure student growth, informing future instruction and interventions as needed.
- Incorporated real-world examples into lessons, helping students make meaningful connections between concepts and their applications.
- Designed engaging project-based learning experiences that allowed students to apply skills across multiple content areas.
- Developed strong relationships with parents and guardians, working together to support student growth and achievement.
- Differentiated instruction based on individual student needs, ensuring all learners had access to challenging yet attainable goals.
- Assisted clients in exploring career options and vocational goals.
- Coordinated community resources and secured referrals.
Education
High School Diploma -
Paul G. Blazer Highschool
Ashland06.2014
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer Service
- Compassionate caregiving
- Medication administration
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Disability awareness
- First aid and CPR
- CPR certification
- First aid certification
Certification
- First Aid Certification
- KY Driver's License
- CPR/AED Certification
Timeline
Direct Support Professional
A Brighter Future
04.2024 - Current
Direct Support Professional
Circulo Health
08.2020 - 02.2024
Personal Shopper
Instacart
05.2020 - Current
Customer Service Representative
InfoCision
07.2019 - 12.2022
Skill Builder
Necco Center
07.2016 - 02.2017
Sales Assistant
Payless Shoe Source
07.2014 - 07.2017
Sales Lead Keyholder
Payless Shoe Source
07.2014 - 07.2017
- First Aid Certification
- KY Driver's License
- CPR/AED Certification
High School Diploma -
Paul G. Blazer Highschool
Similar Profiles
Lisbet Ravelo PerezLisbet Ravelo Perez
Behavior Technician at Brighter Future Behavioral Service. INCBehavior Technician at Brighter Future Behavioral Service. INC
MUHAMMED SAGNIAMUHAMMED SAGNIA
Teacher at Brighter Future Learning Academy.Teacher at Brighter Future Learning Academy.
Gabriela CórdobaGabriela Córdoba
Front Desk and Backend Scheduler at A Brighter Future Healthcare ServicesFront Desk and Backend Scheduler at A Brighter Future Healthcare Services