Lexi Fulwood
Rockmart,GA
Summary
Dynamic customer service professional with a proven track record at Teletech, excelling in complaint resolution and client consultation. Adept at optimizing customer experiences and fostering relationships, I leverage strong computer proficiency and effective workload management to deliver exceptional service and drive satisfaction. Committed to achieving results and enhancing team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Uber Eats
10.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Teletech Customer Care Management
04.2016 - 10.2016
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2014
Skills
- Error correction
- Client consultation
- Deadline adherence
- Workload management
- Trend analysis
- Complaint resolution
- Computer proficiency
- Typing 58 wpm
- Retail sales customer service
- Customer relations
Timeline
Independent Contractor
Uber Eats
10.2016 - Current
Customer Service Representative
Teletech Customer Care Management
04.2016 - 10.2016
High School Diploma -
Paulding County High School
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