Lexi Gilliam
Gig Harbor,Washington
Summary
Meticulous and systematic professional with top strengths in staff training, complex problem-solving, communication and conflict management. Intelligent and diligent with a solid work ethic and good grasp of customer relations, security procedures and industry standards.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Che'mel Salon
Tacoma, WA
12.2019 - 11.2023
- Greeted guests and checked them into their appointments.
- Verified reservations and answered all phone calls and online inquiries.
- Operating a booking system to book, checkout, and adjust reservations.
- Provided an elevated level of kind and efficient customer service.
- Managed schedules, made and placed all orders and stocked and adjusted inventory.
Multicare Volunteer
MultiCare Allenmore Hospital
Tacoma, WA
11.2022 - 06.2023
- Greeted visitors in a friendly manner, offering directions or other assistance as needed.
- Provided assistance to non-ambulatory patients who needed to get around the hospital.
- Improved quality of patient care by engaging with patients and families.
- Performed general cleaning duties, keeping work areas clean and organized.
Call-A-Coug
Washington State University
Pullman , WA
09.2021 - 12.2021
- Calling alumni to keep them engaged with Washington State University and its students and education.
- Engaged alumni in conversation to provoke contributions to WSU.
- Resolved customer complaints promptly and efficiently while ensuring customer satisfaction at all times.
Child Care Volunteer
Harbor Christian Center
Gig Harbor, WA
09.2017 - 03.2020
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
- Maintained a safe environment by monitoring children's play activities.
- Organized educational games and activities to help children learn numbers, colors, shapes, letters, and other basic skills.
- Developed positive relationships with parents and guardians of the children in care.
Education
CNA
Divine CNA Training
Federal Way, WA12.2023
Some College (No Degree) -
Tacoma Community College
Tacoma, WASome College (No Degree) -
Washington State University
Pullman, WASkills
- Advanced Communication Skills
- Service-Oriented Mindset
- Conflict and Dispute Resolution
- Staff Supervision
- Nursing Support
- Basic Life Support
References
References available upon request.
Timeline
Multicare Volunteer
MultiCare Allenmore Hospital
11.2022 - 06.2023
Call-A-Coug
Washington State University
09.2021 - 12.2021
Front Desk Coordinator
Che'mel Salon
12.2019 - 11.2023
Child Care Volunteer
Harbor Christian Center
09.2017 - 03.2020
CNA
Divine CNA Training
Some College (No Degree) -
Tacoma Community College
Some College (No Degree) -
Washington State University