Summary
Overview
Work History
Education
Skills
Timeline
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Lexi Heftler

Fort Worth,TX

Summary

Proven leader in both event management and HR, adept at fostering client satisfaction and enhancing employee engagement. At Denise Events, developed a signature cocktail menu, boosting event appeal. Skilled in multitasking and strong communication, excels in fast-paced environments, ensuring compliance and efficiency. Achieved significant improvements in HR processes, leading to increased productivity and retention.

Overview

12
12
years of professional experience

Work History

Event Bartender

Denise Events
08.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
  • Developed signature cocktail menu, which became highlight of event offerings.
  • Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Managed inventory and restocked bar supplies, ensuring seamless operation during peak hours.
  • Strengthened relationships with vendors, negotiating favorable pricing on products while ensuring consistent quality standards were met.

Senior Consultant - HR

Freelance
05.2018 - Current
  • Reduced employee attrition rates by establishing competitive compensation packages and benefits programs.
  • Overhauled outdated HR policies to align with current best practices and regulatory requirements.
  • Conducted thorough HR audits to identify areas of improvement, implementing corrective actions to ensure compliance with legal requirements and industry best practices.
  • Established metrics-driven approach to HR decision-making, enabling data-driven strategies for workforce optimization.
  • Championed a culture of continuous improvement by encouraging open communication channels between employees at all levels of the organization.
  • Managed performance appraisal systems, ensuring timely feedback and recognition for high-performing employees.
  • Implemented wellness programs that boosted overall employee satisfaction levels and productivity rates within the organization.
  • Optimized the use of HR technology tools, improving efficiency in data management and reporting processes.
  • Enhanced employee retention by implementing effective HR policies and procedures.
  • Designed succession planning strategies to ensure a strong pipeline of future leaders within the organization.
  • Developed comprehensive onboarding programs to facilitate seamless integration of new hires into the company culture.
  • Facilitated change management efforts during periods of organizational transformation, ensuring minimal disruption to daily operations.
  • Spearheaded diversity and inclusion initiatives, creating a more inclusive work environment for all employees.
  • Improved organizational effectiveness through conducting regular employee engagement surveys and addressing concerns promptly.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
  • Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.

Restaurant Event Manager

The Old Fish House Bar & Grill
03.2014 - Current
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Coordinated florists, photographers, and musicians for events.
  • Tailored event themes and content to resonate with target audiences, achieving high levels of attendee engagement and satisfaction.
  • Led cross-functional teams to streamline event planning processes, enhancing efficiency and productivity.

HR Director

IMS
05.2013 - 05.2018
  • Processed employee claims involving performance issues and harassment.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
  • Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
  • Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.

Bartender Shift Manager

Moe’s Grill
12.2012 - 04.2013
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Education

Master Of Applied Science - Human Resources Development

Tarleton State University
Stephenville, TX

Associate Of Applied Arts - Business Administration

Tarrant County College
Fort Worth, TX

Skills

  • Cleanliness and Organization
  • Strong Communication Skills
  • Fast Paced Environment Adaptability
  • Efficient multitasking
  • Reliable and punctual
  • Team player attitude
  • Flexible schedule availability
  • Cash handling proficiency
  • Time management mastery
  • Adherence to Regulations
  • Menu development creativity
  • Inventory management expertise
  • Advanced Cocktail Knowledge
  • Social Media Promotion
  • Alcohol Safety Awareness
  • Wine and Beer Knowledge
  • Technical Bar Equipment Familiarity
  • Special Event Experience
  • Teamwork and Collaboration
  • Fast Learner
  • Customer Service
  • Problem-Solving
  • Teamwork and Professionalism
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Listening Skills
  • Professional Attitude
  • Problem-solving abilities
  • Multitasking
  • Liquor, beer, and wine knowledge
  • Customer Relationship Building
  • Customer Engagement
  • Handling Difficult Customers
  • Task Prioritization
  • Food Service
  • Responsible Alcohol Service
  • Food and Beverage Service
  • Conflict Resolution
  • Goal Setting
  • Interpersonal Communication
  • Bussing and Serving
  • Menu Memorization
  • Drink Preparation
  • Cocktail Service
  • Age Identification checks
  • Inventory Management
  • Classic cocktails
  • Sales Strategies
  • Customer Retention
  • POS System Operation

Timeline

Event Bartender

Denise Events
08.2021 - Current

Senior Consultant - HR

Freelance
05.2018 - Current

Restaurant Event Manager

The Old Fish House Bar & Grill
03.2014 - Current

HR Director

IMS
05.2013 - 05.2018

Bartender Shift Manager

Moe’s Grill
12.2012 - 04.2013

Master Of Applied Science - Human Resources Development

Tarleton State University

Associate Of Applied Arts - Business Administration

Tarrant County College

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Lexi Heftler