Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Lexi Jackson

Lexi Jackson

Port Orange,USA

Overview

8
8
years of professional experience
1
1
Certification

Work History

High Volume Bartender

Off the Clock
01.2024 - 03.2025
  • Created specialty cocktails based on customer preferences, leading to positive feedback and increased repeat business.
  • Guided a team of 3-4 bartenders on drink preparation techniques.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times.
  • Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner.
  • Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift.
  • Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained.
  • Organized special events such as themed nights or live music performances to attract new customers and boost revenue.

Event Coordinator/ bar manager / lead server / pri

House of western
12.2023 - 10.2024
  • Managed a team of 5 bartenders and servers, ensuring smooth operations and exceptional customer service.
  • Developed and implemented new cocktail menu, resulting in an increase in drink sales.
  • Trained new staff members on bar techniques, customer service standards, and POS system operation.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers' tables.
  • Provided guidance and support to junior bartenders in crafting complex cocktails and improving mixology skills.
  • Ensured compliance with all health codes, liquor laws, and safety regulations at all times.
  • Planned and executed corporate events, including conferences, seminars, and product launches.
  • Collaborated with clients to understand their event objectives and developed customized event plans to meet their needs.
  • Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards.
  • Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, and decorations.

Bartender Server

Red Robin
12.2022 - 12.2023
  • Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality.
  • Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner.
  • Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware.
  • Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences.
  • Efficiently handled cash transactions, accurately processing payments and providing change to customers.
  • Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification.
  • Assisted in training new bartenders on drink preparation techniques, menu knowledge, and customer service standards.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

Kona Grill
04.2022 - 07.2022
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
  • Demonstrated extensive knowledge of the bar menu, sushi menus, specialty cocktails, craft beers, and wine selections.
  • Effectively upsold menu items to increase sales revenue. Repeatedly hitting goals set by management.
  • Maintained cleanliness and organization of the patio and bar area, ensuring a pleasant dining experience for guests.
  • Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts.
  • Managed cash transactions accurately and efficiently using POS system.
  • Demonstrated extensive knowledge of sushi ingredients, flavors, and preparation methods when making recommendations to customers.
  • Provided exceptional customer service by promptly addressing inquiries, taking special requests, and accommodating dietary restrictions.

Server

Egg Factory
04.2020 - 12.2021
  • Showcased daily breakfast specials, highlighting key ingredients and preparation methods.
  • Provided exceptional customer service by promptly greeting guests and taking accurate orders.
  • Efficiently managed a high volume of tables during full day of hours, ensuring timely delivery of food and beverages.
  • Collaborated with kitchen staff to ensure all breakfast dishes were prepared according to guest preferences and dietary restrictions.
  • Maintained cleanliness and organization of the breakfast area, including setting up tables, refilling condiments, and restocking supplies.
  • Recommended popular breakfast menu items based on guest preferences and dietary needs.
  • Handled cash transactions accurately and efficiently using the point-of-sale system.
  • Addressed any guest concerns or complaints promptly and professionally to ensure a positive dining experience.

Apple Sales Associate (call Center)

Teleperformance USA
10.2019 - 04.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Conveyed expertise accurately according to consumer demands.
  • Maintained calm demeanor and professionally managed issues.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Food Runner/ lead hostess/ busser

Lucky Fins Seafood Grill
12.2018 - 12.2020
  • Managed a team of 4-7 hostesses, ensuring smooth operations and exceptional customer service.
  • Developed and implemented a seating rotation system to optimize table turnover and minimize wait times.
  • Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace.
  • Trained new host staff on proper greeting procedures, reservation management, and guest communication.
  • Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service.
  • Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing.
  • Maintained a clean and organized work area, adhering to health and safety regulations.
  • Assisted in setting up dining areas before service, including arranging table settings and utensils.
  • Provided exceptional customer service by promptly addressing any concerns or special requests from diners.

Crew Lead

Wendy's
06.2017 - 11.2019
  • Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
  • Managed a team of 12 staff members, providing training, coaching, and performance evaluations
  • Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
  • Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
  • Created employee schedules to optimize staffing levels while meeting business demands
  • Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
  • Ensured compliance with all health codes, licensing regulations, and labor laws
  • Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
  • Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges

Lash Artist Esthetician

Reign N Co.
07.2020 - 03.2025
  • Educated clients about various skin conditions.
  • Maintained proficiency in industry-specific medical vocabulary relevant to esthetics applications.
  • Followed strict safety standards to protect clients from injury or infection.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Created unique looks matching individual client preferences and budgets.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Used social media platforms to promote salon and services.
  • Increased revenue through effective customer service and inventory management.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Education

High School Diploma - undefined

Nampa Senior High School
Nampa, ID

Esthetician License - Esthetics

Oliver Finley Academy of Cosmetology
Garden City, ID
2022

Food Handler Certification - undefined

Driver's License - undefined

Skills

  • Cleanliness and sanitation
  • Medical terminology
  • Menu memorization
  • Accurate cash handling
  • Wine pairing
  • Order prioritization
  • Efficient multitasking
  • Consultative sales strategies
  • Guest services expertise
  • Professional demeanor
  • Diagnosing
  • Infection control
  • Medical recordkeeping
  • Scheduling
  • Social media marketing
  • Marketing and promotion
  • Mixology
  • Health codes compliance
  • Basic accounting
  • Safe service compliance
  • Payment processing
  • Able to stand number hours
  • Salesmanship
  • Food service
  • Suggestive selling
  • Highly reliable
  • Cash and credit transactions
  • Order management
  • Staff management
  • Engaging personality
  • Point of sale systems
  • Outstanding customer service
  • Excellent judgment

Certification

  • Food Handler Certification
  • Esthetician License
  • Driver's License

Timeline

High Volume Bartender

Off the Clock
01.2024 - 03.2025

Event Coordinator/ bar manager / lead server / pri

House of western
12.2023 - 10.2024

Bartender Server

Red Robin
12.2022 - 12.2023

Server

Kona Grill
04.2022 - 07.2022

Lash Artist Esthetician

Reign N Co.
07.2020 - 03.2025

Server

Egg Factory
04.2020 - 12.2021

Apple Sales Associate (call Center)

Teleperformance USA
10.2019 - 04.2020

Food Runner/ lead hostess/ busser

Lucky Fins Seafood Grill
12.2018 - 12.2020

Crew Lead

Wendy's
06.2017 - 11.2019

High School Diploma - undefined

Nampa Senior High School

Food Handler Certification - undefined

Driver's License - undefined

Esthetician License - Esthetics

Oliver Finley Academy of Cosmetology

Similar Profiles

CREATE PROFILE
Lexi Jackson