Lexi Krotzer
6293 West River Road South, Elyria,OH
Summary
To obtain a position as a health care provider in a residential or medical facility
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendys Restaurant
12.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Server/ Cashier
Buffalo Wild Wings
11.2021 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista
Hardees
06.2020 - 08.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Barista
Dunkin Donuts
08.2020 - 02.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
State Tested Nursing Assistant (STNA)
O’Neill Healthcare North Ridgeville
06.2020 - 08.2020
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Contributed to the overall success of the nursing team by providing constructive feedback and participating in ongoing professional development opportunities.
- Contributed to a safer environment for patients by following strict infection control practices and maintaining cleanliness.
Resident Care Assistant (RCA)
Genoa Retirement Village
10.2019 - 05.2020
- Provided compassionate care to residents, enhancing their quality of life.
- Supported residents in personal hygiene tasks, promoting dignity and respect.
- Helped residents with mobility, enhancing safety and independence.
- Documented care activities accurately, maintaining up-to-date records.
- Encouraged social interaction among residents, fostering a sense of community.
- Assisted in organizing recreational activities for residents, promoting engagement.
- Maintained clean and safe environment by adhering to hygiene standards.
- Reported changes in residents' conditions to healthcare team for proactive care.
- Assisted with laundry and housekeeping tasks to maintain neat living spaces.
- Worked flexible shifts to ensure continuous care for residents.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
Education
Phlembotomy Certification - Blood Drawing
Owens Community College
Perrysburg, OH12-2024
Certificate of Completion - Medical Technologies Academy
Penta Career Center
Rossford, OH05.2020
Diploma -
Woodmore High School
05.2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Patient care
- Basic life support
- Vital signs monitoring
- Feeding assistance
- Privacy and confidentiality
- Reliable team player
- HIPAA compliance
Certification
- Phlebotomy, NWCA, N8W0C6A0, 12/16/24
- State Tested Nursing Assistant, 05/24/20
- Phlebotomy, NHA, S3C4R3S4, 12/19/20
- Heartsaver for K-12 Schools with First Aid, AHA, 05/10/19
- BLS Provider, AHA, 05/10/19
Timeline
Crew Member
Wendys Restaurant
12.2024 - Current
Server/ Cashier
Buffalo Wild Wings
11.2021 - 10.2024
Barista
Dunkin Donuts
08.2020 - 02.2021
State Tested Nursing Assistant (STNA)
O’Neill Healthcare North Ridgeville
06.2020 - 08.2020
Barista
Hardees
06.2020 - 08.2022
Resident Care Assistant (RCA)
Genoa Retirement Village
10.2019 - 05.2020
Phlembotomy Certification - Blood Drawing
Owens Community College
Certificate of Completion - Medical Technologies Academy
Penta Career Center
Diploma -
Woodmore High School
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