Hi, I’m
Lexi Kweder
San Marcos,TX
Overview
2
years of professional experience
Work History
Playland Skate Center
Shift Lead
06.2023 - 08.2024
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Typhoon Texas Waterpark
Lifeguard
05.2022 - 07.2022
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
Education
Texas State UniversitySan Marcos, TX
None from Communications
University Overview
- Extracurricular Activities: [Activity]
- [Student Organization or Club Name] Member
- Completed AP course in [Subject]
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Sales proficiency
- Rules Enforcement
- Performance Improvement
- Technical knowledge
- Operations Monitoring
- Regulatory Compliance
- Operations Management
- Positive Attitude
- Problem-Solving
- Team Leadership
- Creative Problem-Solving
- Team Supervision
- Strong verbal and written communication
- Staff Training and Development
- Customer Service Management
- POS System Operation
- Daily workflows
- Team Collaboration and Leadership
- Training Assistance
- Sales and Upselling
- Complaint resolution
- Staff Supervision
- Inventory Counts
- Shift Paperwork Completion
- Role Modeling
- Goal Setting and Tracking
- Assigning Work
- Motivational Leadership
- Issue Resolution
- Staff education and training
- Professional Appearance
- Safety processes and procedures
- Policy Enforcement
- Employee Attendance Monitoring
- Staff Development
- Attention to Detail
- Active Listening
- Organizational Skills
- Time Management
- Task Prioritization
- Multitasking Abilities
- Analytical Thinking
- Idea Development and Brainstorming
- Excellent Communication
- Quantitative skills
- Relationship Building
- Project Planning
- Written Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
Timeline
Shift Lead
Playland Skate Center
06.2023 - 08.2024
Lifeguard
Typhoon Texas Waterpark
05.2022 - 07.2022
Texas State University
None from Communications
Similar Profiles
Catherine DecunhaCatherine Decunha
Head Start Teacher's Assistant at Belleview Playland Learning CenterHead Start Teacher's Assistant at Belleview Playland Learning Center
Curtis morrisonCurtis morrison
Director of Hockey Operations and Coach at Alpharetta Family Skate CenterDirector of Hockey Operations and Coach at Alpharetta Family Skate Center
Kristen WarnerKristen Warner
Assistant Manager at Fun Zone Skate CenterAssistant Manager at Fun Zone Skate Center
Carson KosubCarson Kosub
Army National Guard Officer at TXARNGArmy National Guard Officer at TXARNG
Claudia BerryClaudia Berry
Admissions Coordinator at The Right Step PromisesAdmissions Coordinator at The Right Step Promises