LEXI LABBY
Silverdale
Summary
Experienced in community outreach, volunteer coordination, and customer support, with a focus on fostering relationships and improving program efficiency. Skilled in time management, communication, and project management to enhance engagement and operational effectiveness. Bringing a strong background in client service and volunteer program development to support organizational goals.
Overview
10
10
years of professional experience
Work History
Event and Volunteer Coordinator
Bainbridge Island Museum of Art
04.2025 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar as well as tracking and maintaining hours in Volgistics.
- Verified coverage of key roles during volunteer unavailability.
- Implemented new outreach and marketing strategies leading to a 200% increase in new applications since April of 2025.
- Launched a new retention program including monthly events designed to build community and also serves as a recruiting event.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
- Analyzed event costs to identify areas of improvement and cost savings.
- Managed administrative logistics of events planning, event booking, and event promotions.
Outreach and Volunteer Coordinator
Suquamish Tribe Office of Emergency Management
12.2024 - 04.2025
- Coordinated community outreach initiatives and managed volunteer programs, fostering partnerships with local organizations to enhance emergency preparedness.
- Led recruitment and training of emergency response volunteers, strengthening community resilience through structured preparedness programs.
- Developed digital outreach strategies and modernized volunteer management systems, streamlining communication and resource allocation.
- Analyzed community engagement metrics and volunteer participation rates to optimize outreach strategies and program effectiveness.
Front Line Customer Service Specialist
Project Expedition
06.2024 - 12.2024
- Streamlined customer service processes, reduced response times, and implemented effective solutions to enhance overall client experience.
- Built strong relationships with cross-functional teams to deliver seamless customer support and develop innovative service improvements.
- Modify, cancel, or reschedule bookings as needed, based on company and partner policies.
Customer Support Representative
Hatch
09.2023 - 04.2024
- Efficiently manage customer inquiries and third-party requests through Zendesk ticketing system and chat support channels.
- Utilize product knowledge and resources to troubleshoot and resolve customer issues.
- Provide timely and accurate responses to customer queries, as well as demonstrating empathy and professionalism in all interactions with customers and third parties.
- Contribute to the development of knowledge base articles and training materials for internal use.
Auto Claims Adjuster
Progressive Insurance
12.2022 - 08.2023
- Review damages to the insured's and claimant's vehicle, decide liability, and clear policy coverage to settle claims in a quick and efficient manner.
- Complete coverage investigations, scene reviews and interview all parties involved in the claim.
- Manage repairs with autobody shops to ensure proper and safe repairs are completed promptly.
- Advise and guide all parties through the claims process to supply quality customer service.
Client Advocate
St. Francis House
03.2022 - 11.2022
- Conducted comprehensive intake assessments and developed personalized service plans to address clients' short- and long-term goals.
- Provided individualized support and advocacy for a caseload of clients experiencing homelessness, helping them access critical services such as housing, healthcare, and employment resources.
- Promoted a safe, respectful shelter environment by clearly communicating policies and mediating client conflicts when necessary.
- De-escalated crises and provided emotional support to clients dealing with mental health issues, substance use, or domestic violence.
Claims Strategist
Vet Comp and Pen Medical Consulting
03.2019 - 03.2022
- Constructed and implemented strategies for claims to help veterans achieve greater disability benefits.
- Interviewed veterans and identified opportunities for disability claims.
- Oversaw and helped the creation of 80+ plans per month totaling approximately $112,000 in benefits.
- Certified in Mental Health First Aid to provide initial support for veterans in times of distress.
Damage Recovery Specialist
Enterprise Holdings
04.2016 - 03.2019
- Provided quality customer service to many parties while offering insights, analytics, and business intelligence to guide decisions.
- Aided customers, insurance companies and other third parties in the completion of rental car damage claims from first filing to claim closure.
- Participated in liability discussions and subrogation negotiations to retrieve funds for Enterprise Holdings.
- Implemented procedures, and maintained standards for claims management.
Education
High School Diploma -
Newberry High School
06.2014
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Effective Communication
- Project Management
- Volunteer scheduling
- Interpersonal communication skills
- Client relationship management
- Recruitment planning
- Volunteer recruitment
- Events logistics management
Timeline
Event and Volunteer Coordinator
Bainbridge Island Museum of Art
04.2025 - Current
Outreach and Volunteer Coordinator
Suquamish Tribe Office of Emergency Management
12.2024 - 04.2025
Front Line Customer Service Specialist
Project Expedition
06.2024 - 12.2024
Customer Support Representative
Hatch
09.2023 - 04.2024
Auto Claims Adjuster
Progressive Insurance
12.2022 - 08.2023
Client Advocate
St. Francis House
03.2022 - 11.2022
Claims Strategist
Vet Comp and Pen Medical Consulting
03.2019 - 03.2022
Damage Recovery Specialist
Enterprise Holdings
04.2016 - 03.2019
High School Diploma -
Newberry High School
Similar Profiles
Thomas EdwardsThomas Edwards
Assistant Public Works Director at City Of Bainbridge Island, WashingtonAssistant Public Works Director at City Of Bainbridge Island, Washington
Kelsey K. McCrorieKelsey K. McCrorie
Special Education Paraeducator at Bainbridge IslandSpecial Education Paraeducator at Bainbridge Island
Addie BeermannAddie Beermann
Para Educator at Bainbridge Island School DistrictPara Educator at Bainbridge Island School District
Nicholas MillerNicholas Miller
Farm Laborer at Kengoon FarmingFarm Laborer at Kengoon Farming
Jacob RallsJacob Ralls
Grounds Maintenance Worker at TesseraGrounds Maintenance Worker at Tessera