Lexi Mata
Grand Prairie
Summary
Dynamic professional experienced with coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives.
Overview
5
5
years of professional experience
Work History
Intervention/Prevention Program Assistant
First Choice Social Services
05.2025 - Current
- Assisted in coordinating client services and program activities to enhance service delivery.
- Supported intake processes by gathering necessary documentation and ensuring compliance with agency standards.
- Coordinate placement of new group members.
- Maintained accurate records and databases to track client progress and service outcomes efficiently.
- Facilitated communication between clients and service providers, fostering strong relationships to improve support.
- Assisted with the improvement adolescent/teen outreach.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Prepared clearly written and formatted documents and reports.
Personal Shopper
H-E-B Grocery
04.2024 - Current
- Selecting and careful handling of customer orders.
- Use of sound judgement in adherence to policy for order substitutions.
- Staying up to date on product knowledge, item locations, and current promotions.
- Recognized as top 3 personal shoppers based on accuracy and shopped items per minute.
- Work closely with partners and management to provide support as needed.
- Engaged with customers and offer support and guidance to enhance shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
District Loss Prevention Specialist
Ross Dress for Less
05.2021 - 04.2024
- Greeting customers upon entry.
- Consistently monitored cameras while scanning the store for suspicious activity to aid in loss prevention.
- Engaged with local authorities to communicate safety concerns.
- Documented and reported theft by logging loss to account for inventory shortages.
- Partnered with management to assist with internal theft investigations.
- Trained new hires.
- Walked aisles and perimeter of store to detour theft.
Education
Associate of Applied Science - Social Work
Dallas College
Dallas, TexasSkills
- Effective team collaboration
- Effective multitasking
- Handles information with care and privacy
- Detail-oriented data management
- Time allocation management
- Creative problem solving
- Administrative support
- Strong relationship-building abilities
- Activity planning
- Motivated team player
- Information management skills
Timeline
Intervention/Prevention Program Assistant
First Choice Social Services
05.2025 - Current
Personal Shopper
H-E-B Grocery
04.2024 - Current
District Loss Prevention Specialist
Ross Dress for Less
05.2021 - 04.2024
Associate of Applied Science - Social Work
Dallas College