Lexi McDaniel
MARIETTA,GA
Summary
Dynamic Customer Service Supervisor at Publix with a proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in training and mentoring staff, I streamlined workflows, significantly reducing response times. Adept at relationship building, I resolved escalated issues while fostering a positive work environment.
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Developed leadership and problem-solving skills in fast-paced customer service environment. Excels in managing teams, resolving conflicts, and implementing process improvements to enhance efficiency. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Publix
07.2024 - Current
- Supervised daily operations to ensure optimal customer service standards.
- Trained and mentored team members to enhance product knowledge and service skills.
- Resolved customer complaints efficiently, improving overall satisfaction levels.
- Developed workflows that streamlined processes, reducing response times significantly.
- Analyzed customer feedback to identify trends and initiate service improvements.
- Collaborated with management to establish strategic goals for service excellence initiatives.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
Warehouse Specialist and Marketing Intern
Designed By Art
06.2023 - 07.2024
- Operated warehouse equipment to efficiently handle inventory and streamline logistics processes.
- Coordinated shipping schedules to ensure timely deliveries and maintain customer satisfaction.
- Conducted regular inventory audits to verify stock accuracy and minimize discrepancies.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented organization systems for storage areas, enhancing accessibility and workflow efficiency.
- Utilized warehouse management software to track shipments and manage inventory levels effectively.
- Verified amount of items received in orders and cross-checked with invoices.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Packaged items for safe shipment and protection from damage in transit.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Waitresss
O'Charley's
02.2023 - 05.2023
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently managed food and beverage orders using point-of-sale system.
- Assisted in training new staff on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Adapted quickly to changing priorities during peak hours, ensuring customer satisfaction.
- Demonstrated strong communication skills while engaging with diverse clientele.
- Supported management by handling cash transactions accurately and responsibly.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Front of House Employee
Chick-fil-A
07.2022 - 02.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated cash registers accurately, ensuring smooth financial transactions for customers.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in food preparation tasks, adhering to safety and quality standards.
- Engaged with customers to promote menu items and special promotions effectively.
- Trained new employees on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Associate of Applied Science - Mechanical Engineering
Chattahoochee Technical College
Marietta, GA05-2027
High School Diploma -
Pope High School
Marietta, GA05-2023
Skills
- Creative problem-solving
- Time management
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Positive and constructive feedback
- Relationship building
- Handling escalations
- MS office
Timeline
Customer Service Supervisor
Publix
07.2024 - Current
Warehouse Specialist and Marketing Intern
Designed By Art
06.2023 - 07.2024
Waitresss
O'Charley's
02.2023 - 05.2023
Front of House Employee
Chick-fil-A
07.2022 - 02.2023
Associate of Applied Science - Mechanical Engineering
Chattahoochee Technical College
High School Diploma -
Pope High School