Lexi Miller
North Canton
Summary
Dedicated Shift Leader with 3 years of experience in the customer service industry. Hardworking leader in any situation given, with the overall goal of success. Strong skills in time management and multitasking, as well as leading a team to achieve a goal. Successful in working in different environments in order to keep customer needs satisfied.
Overview
3
3
years of professional experience
Work History
Shift Lead
Buffalo Wild Wings
11.2023 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to guest issues and complaints, and ensured all problems were handled immediately.
- Led a team of workers to accomplish goals.
Server
Buffalo Wild Wings
03.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
New Baltimore Homemade Ice Cream
05.2021 - 09.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with cash management and making proper change for customers.
Education
Bachelor - Business Management
Kent State University (Stark Branch)
North Canton, OH05.2027
High School Diploma -
Marlington High School
Alliance, OH05.2023
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Cash management
- Strong Work Ethic
- Service prioritization
- Team Player
Timeline
Shift Lead
Buffalo Wild Wings
11.2023 - Current
Server
Buffalo Wild Wings
03.2023 - 11.2023
Cashier
New Baltimore Homemade Ice Cream
05.2021 - 09.2022
Bachelor - Business Management
Kent State University (Stark Branch)
High School Diploma -
Marlington High School