Lexi Minnich
Carlisle Dermatology Group
Carlisle,PA
5
years of professional experience
Experienced customer service professional with a background in clinic support. Skilled in resolving questions, escalation handling, working directly with customers, and is highly organized. Known for strong attention to detail and reliable recordkeeping that supports efficient day-to-day operations.
Work History
Support Specialist
3 Years 4 Months- Managed patient scheduling, appointment confirmations, and calendar coordination to support efficient clinic flow.
- Verified insurance eligibility, copays, and referral requirements to reduce billing delays.
- Responded to patient calls and messages, resolving routine questions and directing concerns appropriately.
- Maintained accurate electronic health records, updating demographics, visit notes, and documentation fields.
- Provides critical support to physicians in high-pressure environments, maintaining composure and delivering effective assistance during stressful situations.
Assistant Manager
2 Years 1 Month- Helped supervise daily store operations, ensuring consistent quality and service standards.
- Assisted with coordinating staff schedules to maintain coverage during peak service periods.
- Trained new crew members on procedures, customer service, and opening and closing routines.
- Monitored inventory levels and restocked supplies.
Education
High School Diploma
Skills
Customer service
Patient support
Data management
Recordkeeping skills
Escalation handling
Customer engagement
Problem-solving
Organizational skills
Attention to detail
Teamwork and collaboration
Empathy and patience
Approachable demeanor
Analytical
Timeline
Support Specialist
Carlisle Dermatology Group
06.2023 - CurrentRead More
Assistant Manager
Ritas Ice And Frozen Custard
05.2021 - 06.2023Read More
Big Spring High School
High School Diploma
Read More