Alexis Moody
Oxford,OH
Summary
Highly skilled Underwriter with broad experience in assessing risk, analyzing financial documents and making informed decisions within the insurance industry. Demonstrate strong analytical skills, sound judgement and attention to detail. Known for ability to improve procedures and policies, resulting in increased efficiency and accuracy. Showcase significant contribution to previous employers through cost reduction and improved risk assessment strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Liability Underwriter
The Cincinnati Insurance Companies
Fairfield, OH
07.2022 - Current
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Participated in regular training sessions regarding updates in relevant laws or regulations.
- Provided guidance on underwriting procedures to junior staff members.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Worked alongside internal department to cross-sell company's offerings.
- Underwrote, managed and serviced profitable book of business.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Ensured all underwriting activities complied with company policies and external regulations.
- Implemented underwriting strategies to minimize risk and maximize profitability.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Liaised with field, gathering information to base and defend underwriting decisions.
Total Loss Claims Adjuster
Liberty Mutual
Fairfield, OH
02.2020 - 07.2022
- Trained new staff members on best practices for adjusting Total Loss Claims.
- Maintained accurate records in computer system for each file opened or closed.
- Resolved disputes between claimants and insurers regarding total losses claims.
- Verified accuracy of all information associated with the claim prior to issuing payments.
- Managed a large case load of total loss claims efficiently and effectively.
- Negotiated settlements with claimants in accordance with company guidelines.
- Identified opportunities for process improvements within the Total Loss Claims Department.
- Provided guidance and direction to customers concerning the total loss process.
- Investigated and evaluated total loss claims to determine coverage and liability.
- Ensured compliance with regulatory requirements relating to total loss claims processing.
- Analyzed auto repair estimates, photographs, police reports, and other documents related to the claim.
- Determined whether a settlement should be paid or denied based on insurance policy provisions.
- Communicated regularly with claimants regarding status updates on their claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Conducted witness interviews to assist claim information gathering process.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
Patient Access Representative
Kettering Health Network - Sycamore Hospital
Miamisburg, OH
01.2020 - 01.2020
- Managed incoming faxes related to patient registration processes.
- Provided assistance to internal departments when needed.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Responded to patient inquiries regarding billing or financial matters.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Communicated financial obligations to patients and collected fees at time of service.
Team Leader
Tractor Supply Company
Hamilton, OH
11.2016 - 12.2019
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Education
Bachelor of Science - Kinesiology
Miami University
Oxford, OH12-2019
Skills
- Effective communication
- Attention to detail
- Financial analysis
- Negotiation skills
- Problem solving
- Microsoft Office
- Training and mentoring
- Risk assessment
Certification
- RPLU - In Progress
Affiliations
- Editor - Management Liability Newsletter
- Mentor - Train and guide new Underwriters
Timeline
Management Liability Underwriter
The Cincinnati Insurance Companies
07.2022 - Current
Total Loss Claims Adjuster
Liberty Mutual
02.2020 - 07.2022
Patient Access Representative
Kettering Health Network - Sycamore Hospital
01.2020 - 01.2020
Team Leader
Tractor Supply Company
11.2016 - 12.2019
Bachelor of Science - Kinesiology
Miami University