Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexi Mungia

Temple

Summary


Diligent Superintendent Secretary with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.

Overview

8
8
years of professional experience

Work History

Superintendent Secretary

Rogers ISD
06.2022 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high-volume call queues while maintaining quality service standards.
  • Collaborated with team members to streamline complaint resolution processes.
  • Managed communications between departments, promoting collaboration and information sharing.
  • Coordinated schedules and meetings for team members, ensuring efficient use of time and resources.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Elevated executive productivity, managing complex calendars and arranging travel itineraries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.

Payroll Specialist

Rogers Independent School District
06.2022 - Current
  • Processed payroll for multiple employee classifications, ensuring accuracy and compliance with regulations.
  • Assisted in resolving payroll discrepancies by investigating issues and implementing solutions.
  • Collaborated with HR to maintain up-to-date employee information for accurate payroll processing.
  • Conducted audits of payroll data to ensure accuracy and consistency in financial reporting.
  • Streamlined payroll procedures, reducing processing time and enhancing overall efficiency.
  • Trained new staff on payroll systems, fostering a knowledgeable and capable team environment.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed leave of absence inquiries, ensuring compliance with policies and regulations.
  • Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.

Bank Teller

Central National Bank
11.2017 - 05.2022
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted customers with account inquiries, providing timely and accurate information to enhance service experience.
  • Balanced cash drawer daily, identifying discrepancies and implementing solutions to maintain financial integrity.
  • Trained new tellers on operational procedures and best practices, fostering team collaboration and knowledge sharing.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty through attentive service and problem-solving skills.
  • Promoted bank products to clients, contributing to increased engagement and awareness of financial services available.
  • Collaborated with management on process improvements, streamlining workflows for enhanced efficiency in transaction handling.
  • Maintained up-to-date knowledge of banking policies and procedures, ensuring adherence within the teller operations team.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

Rogers High School
Rogers, TX

Skills

  • Relationship building and management
  • Appointment scheduling
  • File management
  • Schedule management
  • Multi-line phone systems
  • Payroll processing
  • Database administration
  • Accounts receivable and payable

Timeline

Superintendent Secretary

Rogers ISD
06.2022 - Current

Payroll Specialist

Rogers Independent School District
06.2022 - Current

Bank Teller

Central National Bank
11.2017 - 05.2022

High School Diploma -

Rogers High School

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