Summary
Overview
Work History
Education
Skills
Timeline
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Lexi Perry

Lexi Perry

Fort Lauderdale,FL

Summary

I will start by saying I am a dynamic server with a proven ability to deliver exceptional customer service. I have expertise in effective upselling, cash handling, and multitasking in high-pressure environments. I started in food service at age 11, helping in the kitchen of one of our family restaurants. We had a total of 34 restaurants spanning 5 states for over 3 decades with 8 separate concepts. My Step father was president of Arkansas Hospitality association and my love of all things culinary blossomed at Cajun's Wharf (owned by Mary Beth Ringold AHA President the year after my father's term ended). I have been trained for and have worked all tasks in the restaurant industry. I have worked with and know the subtle nuances that separate an establishment from a fine establishment.

I left the industry to pursue a career in sales for Heartland Payment Systems (National Restaurant ASSN endorsed merchant services provider) where I worked before and after college. In sales I refined my customer relationship skills.

I have lobbied in Washington DC on behalf of the Louisiana Delegate of the National Restaurant Association in 2016, and my mother was the first female board member voted onto the board of directors of the Louisiana Restaurant Association. For me, the restaurant business has been a lifelong, family affair that I am very passionate about. The guests are the number one reason I love the restaurant business. Caring for others is in my genes and is my passion. I am attentive, intuitive, traveled, and extremely well versed in cuisine ranging from Cajun food, Mexican/Latin American, classical French, Italian, and more. I've tasted well over 400 wines and have an advanced palate for suggestions and pairings. My propensity for asking proper questions makes such tasks natural for me.

Overview

16
16
years of professional experience

Work History

Relationship Manager

Heartland Payment Systems
Jeffersonville, Indiana
03.2017 - 03.2022
  • Procured merchants independently, throughout the US and spanning multiple industries
  • Accumulated portfolio Consisting of some of Americas most famous restaurants including Drago's, Acme Oyster House & Palace Cafe.
  • Analyzed complex financial records and billing statements to locate areas to maximize profit and streamline cash flow.
  • Executed financial due diligence and created valuation models to establish enterprise value and purchase benefit.
  • Amassed a portfolio of over 1200 independent merchants in all 50 states.
  • Represented the Louisiana Restaurant Association as their Gold Sponsor, and endorsed provider for credit card processing services.
  • Represented the company at restaurant conventions, and restaurant-specific charitable events, golf tournaments, and marketing events.

Accomplishments

  • Perennial top 40 Sales Rep in the company
  • 2-time Chairman's Club Award
  • was in the top 3 in sales margin every year, in Louisiana
  • Recipient of all 3 Heartland Legacy milestone awards

Server

Cajuns Warf
Little Rock, AR
01.2006 - 10.2006
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and drink orders accurately and efficiently.
  • Assisted with menu knowledge to answer customer questions effectively.
  • Maintained cleanliness of dining area and organized table settings.
  • Supported team members during busy shifts to enhance service flow.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

Associate of Applied Science - Construction Management

Baton Rouge Community College
Baton Rouge, LA
01-2015

Skills

  • Strong work ethic
  • Safe food handling
  • Customer service
  • Tableside etiquette
  • Wine pairing
  • POS operation
  • Multitasking abilities
  • Team collaboration
  • Hospitality service expertise
  • Effective customer upselling
  • Cash handling
  • Menu knowledge
  • Food station setup
  • Responsible beverage service

Timeline

Relationship Manager

Heartland Payment Systems
03.2017 - 03.2022

Server

Cajuns Warf
01.2006 - 10.2006

Associate of Applied Science - Construction Management

Baton Rouge Community College
Lexi Perry