Alexia Pratts
Minotola
Summary
Results-driven management professional with a proven ability to lead teams to success, emphasizing team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Bagel University
09.2024 - Current
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Monitored food service operations to maintain high standards of hygiene, nutrition value, taste preferences considering dietary restrictions and allergies.
- Maintained clean and sanitary serving areas, upholding strict hygiene standards for food service.
Hostess
Pegasus
01.2024 - 07.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Manager
Maurizio’s express
01.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate
rue21
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Sophomore in College - Psychology
Rowan College of New Jersey
Vineland, NJ05.2025
High school diploma - undefined
Buena Regional High School
Buena, NJ06.2023
Skills
- Outstanding customer service
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Effective multitasking
- Phone etiquette
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Customer Service
Bagel University
09.2024 - Current
Hostess
Pegasus
01.2024 - 07.2024
Manager
Maurizio’s express
01.2023 - 01.2024
Sales Associate
rue21
08.2021 - 06.2022
High school diploma - undefined
Buena Regional High School
Sophomore in College - Psychology
Rowan College of New Jersey
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