Lexi Rafalowitz

My job was to make sure all the customers were satisfied with there dishes/meals so they would want to come back to Nick and Gina's more and more. I also made sure all the money in the register was counted correctly before handing the money back to the customer and also to make sure my boss has enough money at the end of the day. When people walked in I made sure to greet them and then seated the guests down at an appropriate table so their was enough room. Overall, everyone I worked with was kind and friendly and always smiling even though they had a bad day at home or here at work.

• Answered phones politely and promptly, accurately recording and confirming reservations.
• Helped customers find specific products, answering questions and offering advice.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
• Read weekly sales inserts and monitored price changes.
• Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Handled the cash and the card transactions daily, accurately keeping payment records and investigating irregularities.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Welcomed customers, offering assistance to help find necessary store items.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Helped customers find specific products, answered questions and offered product advice.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

• Drove sales of different types of products by applying proactive nature, knowledge of customer preferences and active listening skills.
• Used the register system to ring up customer purchases, process payments and issue receipts.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Drove substantial sales with in weekly revenue through suggestive selling and by promoting add-on purchases.
• Communicated with customers about offerings, including policies, restrictions and refund policies.
• Recommended merchandise to customers based on needs and preferences.
• Stayed up to date on store promotions, payment policies and security practices.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
• Monitored multiple databases to keep track of all company inventory.
• Connected with customers using strong conversational skills to uncover needs and better target suggestions.
• Merchandised products effectively and restocked regularly to maintain strong fragrance sales.
• Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.

Working at the diner was a good experience for me. I loved working around people who cared about me and helped me throughout the way. My responsibilities were I had to make sure all of the guests who came into the diner to eat were satisfied too as well as paying at the front counter. Another responsibility I had was greeting the customers and making sure they would come back an eat with us again. I really liked it here at the Hauppauge Palace Diner because everyone was always cheerful and helping each other out and I like that kind of environment. Overall, this was a great place to work at. I loved all of the workers I use to work with. Some of the workers made funny jokes and we all had a fantastic times.

• Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Set up and decorated menu marketing boards with current specials information and drink features.
• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
• Helped customers find specific products, answering questions and offering advice.
• Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
• Welcomed customers, offering assistance to help find necessary store items.
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. I also Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs. Keep the check-out lanes clean, neat and well-stocked to project professional appeal to the customers. I also provide exceptional customer service by helping the customers find specific products, answering questions and offering advice.

• Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Processed customer payments quickly and returned exact change and receipts.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
• Welcomed customers, offering assistance to help find necessary store items.
• Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
• Answered telephones and directed calls to appropriate staff members.
• Greeted customers, answered general questions and directed to appropriate locations.
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Greeted incoming patients and verified paperwork to manage smooth intake processes.
• Managed customer complaints and rectified issues to complete satisfaction.
• Greeted visitors and verified reasons for visit and appointment information.
• Input customer data into reservation systems and updated to reflect room changes.