Lexi Rodriguez
Pocomoke City,MD
Summary
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
Seacrets®
06.2018 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
Education
High School Diploma -
Oxford Hills Comprehensive High School
Oxford, ME06-2008
Skills
- Hiring
- Training and coaching
- POS system operations
- Health department inspections
- Upselling strategies
- Table allocation
- Service prioritization
- Floor management
Certification
- ServSafe Food Handler's Certification
- Certified in Crowd Management through the Ocean City Fire Marshal's Office
Timeline
Front of House Manager
Seacrets®
06.2018 - Current
High School Diploma -
Oxford Hills Comprehensive High School
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