Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexus Romines

Tupelo

Summary

Dynamic Pre Registration Specialist at Chickasaw Nation Medical Center with a proven track record in enhancing patient registration accuracy and streamlining processes. Skilled in HIPAA compliance and superior customer relations, I successfully reduced errors in patient records and improved patient satisfaction through effective communication and training initiatives.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

12
12
years of professional experience

Work History

Pre Registration Specialist

Chickasaw Nation Medical Center
08.2023 - Current
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Contributed to the development of a user-friendly online registration system, making it easier for patients to provide required information remotely.
  • Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
  • Reduced errors in patient records by implementing a double-check system for data entry tasks.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
  • Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
  • Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Updated patient contact information to support accurate electronic medical records.

Pediatric Medical Technician

Chickasaw Nation Medical Center
07.2021 - 08.2023
  • Scheduled and Canceled appointments for patients
  • Served as an integral member of the healthcare team by proactively communicating updates on patients'' conditions or concerns to appropriate staff members.
  • Answered calls and assisted in making sure that the patients needs were assessed
  • Facilitated interdisciplinary collaboration between nursing staff, physicians, and laboratory technicians to ensure comprehensive patient care delivery.
  • Ensured accuracy of patient records by diligently updating demographic information, medical histories, and insurance details within the Chickasaw Nation health record system.


  • Promoted a positive work environment through collaborative problem-solving efforts with team members to address any challenges or obstacles encountered during daily operations.

Teller

Citizens Bank of Ada
12.2017 - 07.2021
  • Handled financial transaction like deposits and withdrawls
  • Built relationships with customers
  • Balanced cash drawers and vaults
  • Kept work area clean and presentable



Cashier

Brookshire's Grocery
05.2013 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Canton High School
Canton, TX
08-2014

Skills

  • Proficient in maintaining a tidy workspace
  • Integrity in communication
  • Trustworthy in high-pressure situations
  • Superior customer relations
  • Self-motivated worker
  • goal-oriented
  • HIPAA compliance
  • Verbal and written communication
  • Office organization
  • Registration data intake
  • Client relationships
  • Documentation and reporting
  • Interpersonal and written communication
  • Experience with [software]
  • File maintenance
  • Multitasking and prioritization

Timeline

Pre Registration Specialist

Chickasaw Nation Medical Center
08.2023 - Current

Pediatric Medical Technician

Chickasaw Nation Medical Center
07.2021 - 08.2023

Teller

Citizens Bank of Ada
12.2017 - 07.2021

Cashier

Brookshire's Grocery
05.2013 - 10.2017

High School Diploma -

Canton High School

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