- Enjoy participating in hiking for overall physical and mental well-being
- Adventure Travel
- I have a passion for photography and editing photos
- Creative Writing
- Coloring and DIY
- Volunteering to work with boys and girls on the spectrum
Lexi Schlundt
Niles,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in patient communication and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Committed to leveraging advanced communication and analytical skills to drive innovation and support personal growth in diverse settings.
I have a proven ability to learn quickly and effectively, allowing me to rapidly master new concepts and technologies. My approach is rooted in an open-minded and adaptable perspective, which enables me to integrate seamlessly into diverse environments and embrace new challenges with enthusiasm.
I am consistently eager to expand my knowledge and acquire new skills, and my track record demonstrates an aptitude for quickly absorbing complex information and applying it to real-world scenarios. This proactive and efficient learning style ensures I can make meaningful contributions from the outset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
The Dental Center of Goshen
09.2025 - Current
- Managed patient inquiries and appointments, ensuring timely access to services.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented workflow improvements that increased appointment scheduling efficiency.
- Helped in the training of new staff on patient management systems and customer service protocols.
- Resolved patient issues promptly, improving overall satisfaction ratings through effective problem-solving.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
RBT
Logan Autism Learning Centers
06.2024 - 11.2024
- Fostered a nurturing environment for clients, enhancing their learning experiences and building trust through empathetic communication.
- Coordinated with multidisciplinary teams to share insights and strategies, ensuring consistent approaches to client care and progress tracking.
- Monitored client progress through data collection and analysis, facilitating informed adjustments to interventions for optimal outcomes.
- Developed creative teaching strategies to address diverse learning needs, resulting in marked gains in client participation and enthusiasm.
- Cultivated strong relationships with clients, fostering a safe space for learning and promoting trust through active listening and understanding.
- Created a safe and engaging atmosphere for clients, promoting trust and encouraging open communication to enhance their learning experiences.
RBT
LightHouse Autism Center
10.2023 - 06.2024
- Provided compassionate care and support to children with autism, fostering a nurturing environment that encouraged personal growth.
- Implemented individualized behavior intervention plans, leading to noticeable improvements in communication and social skills among clients.
- Monitored and analyzed client progress through data collection, enabling data-driven adjustments to treatment plans for enhanced outcomes.
- Maintained accurate records of client behavior and progress, ensuring compliance with organizational standards and facilitating effective communication.
- Fostered a compassionate atmosphere, encouraging children to thrive socially and emotionally while building trust and rapport.
- Designed and implemented targeted behavior interventions, resulting in marked gains in clients' communication and social interactions.
- Implemented individualized behavior intervention plans to support skill development in children with autism.
Sales Associate
TJX Companies
01.2023 - 10.2023
- Assisted in inventory management, ensuring accurate stock levels and reducing discrepancies, which improved operational efficiency.
- Maintained organized sales floor displays, enhancing product visibility and driving increased foot traffic and sales.
- Trained new staff on customer engagement techniques, fostering a cohesive team environment and improving overall service quality.
- Worked closely with team members to optimize sales strategies, resulting in noticeable gains in customer engagement and satisfaction.
- Fostered a positive team culture by mentoring new associates, contributing to a cohesive environment and elevated service standards.
- Analyzed customer feedback to refine sales strategies, leading to marked gains in customer satisfaction and loyalty.
Sales Associate
Journeys Shoe Store
10.2021 - 12.2022
- Provided exceptional customer service, fostering a welcoming environment that enhanced customer loyalty and repeat business.
- Achieved sales targets through effective product recommendations, contributing to noticeable growth in store revenue.
- Worked closely with team members to optimize inventory management, ensuring stock availability and reducing restocking delays.
- Executed daily cash handling and transaction reconciliations, maintaining financial accuracy while adhering to company policies.
- Developed engaging merchandise displays, elevating product visibility and driving increased foot traffic to the store.
- Cultivated a positive team atmosphere, enhancing collaboration and boosting overall employee morale.
Restaurant Hostess
Logans Roadhouse
06.2021 - 10.2022
- Managed waitlist efficiently, optimizing seating arrangements to minimize wait times and elevate overall dining experience.
- Maintained accurate reservation records and updated guest preferences, ensuring personalized service that strengthened customer loyalty.
- Enhanced guest flow by coordinating seating strategies, resulting in reduced wait times and improved customer satisfaction.
- Cultivated a welcoming atmosphere through attentive communication, ensuring guests felt valued and enhancing their dining experience.
- Coordinated with kitchen and wait staff to streamline service flow, enhancing communication and reducing order delivery times.
- Fostered a warm and welcoming environment, ensuring guests felt appreciated and valued throughout their dining experience.
Restaurant Hostess
Hacienda Mexican Restaurants
01.2021 - 06.2021
- Provided exceptional customer service, ensuring a welcoming atmosphere that enhanced guest satisfaction and encouraged repeat visits.
- Managed seating arrangements efficiently to minimize wait times, resulting in noticeable improvements in table turnover rates.
- Coordinated with waitstaff and kitchen teams to streamline service flow, fostering a cohesive environment that improved overall dining experiences.
- Maintained accurate reservation logs and communicated effectively with guests, ensuring seamless operations and customer delight.
- Cultivated a positive dining atmosphere through attentive service, fostering guest loyalty and encouraging repeat business.
- Orchestrated communication between waitstaff and kitchen staff, streamlining service flow and enriching overall dining experiences.
Team Member
Mcdonald’s
10.2019 - 12.2020
- Collaborated with team members to ensure efficient service delivery, fostering a positive environment that enhanced customer satisfaction.
- Streamlined order processing, reducing wait times and boosting customer throughput during peak hours.
- Monitored inventory levels and reported discrepancies, enabling timely restocking and minimizing shortages.
- Engaged with customers to upsell menu items, leading to noticeable increases in average transaction value.
- Engaged with team members to maintain a positive work atmosphere, enhancing morale and contributing to a supportive service environment.
Education
Highschool Diploma -
Penn High School
Mishawaka, IN12.2022
Eyelash Certification - Aesthetiscs
Eyelash Extension Course
South Bend 03-2023
Skills
- Conflict resolution
- Customer Engagement
- Time Management
- Team Coordination
- Insurance verification
- Customer service
- Patient confidentiality
- Payment collection
- Appointment scheduling
- Medical terminology
- Data entry proficiency
- Document filing
- Reception management
- Medical billing
- Phone etiquette
- Healthcare industry
- Workflow optimization
- Assist in giving optimal learning techniques for new hires
Certification
- Ivy Tech Community College – Oct 2023 - Dec 2025
- Eyelash extension Certification
- Vanessa bursetia-Course teacher – Mar 2023 - Present
Interests
Timeline
Patient Service Representative
The Dental Center of Goshen
09.2025 - Current
RBT
Logan Autism Learning Centers
06.2024 - 11.2024
RBT
LightHouse Autism Center
10.2023 - 06.2024
Sales Associate
TJX Companies
01.2023 - 10.2023
Sales Associate
Journeys Shoe Store
10.2021 - 12.2022
Restaurant Hostess
Logans Roadhouse
06.2021 - 10.2022
Restaurant Hostess
Hacienda Mexican Restaurants
01.2021 - 06.2021
Team Member
Mcdonald’s
10.2019 - 12.2020
Highschool Diploma -
Penn High School
Eyelash Certification - Aesthetiscs
Eyelash Extension Course
Hobbies
I love spending time with my nieces, taking trips to Florida to see my family, reading, and enjoying nature.
I also enjoy stimulating hobbies such as painting, putting crafts together with my littles, and coloring.
I take joy in volunteering to work with boys and girls on the spectrum.
I enjoy anything to do that supports your overall health such as; Diets, clean eating, a regular exercise habit, and gaining new holistic ways to increase gut health.