Lexi Spingola

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Utilized customer service software to manage interactions and track customer satisfaction.

Ensured prompt delivery of orders to customers while obeying all safety rules, regulations, and laws.

Reviewed outgoing orders for accuracy reducing the need for redelivery and refunds

Answered dedicated phone line for customer orders and complaints with accuracy and professionalism

Resolved customer complaints professionally with customer retention as the goal

• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Used time management and efficient cleaning methods to meet deadlines.
• Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Processed orders on POS system and accepted cash and charge payments.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
• Made change and returned correct cash and coin to patrons.