Lexi Vaile
Cleveland,OH
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Adventure Guide
Ace Adventure Resort
Oak Hill, WV
05.2024 - Current
- Inspected equipment prior to each trip for signs of wear or damage.
- Adhered to all safety regulations set forth by local government agencies.
- Conducted pre-trip meetings to discuss safety precautions and expectations with clients.
- Ensured that all guests were properly dressed for the climate and terrain they would be encountering.
- Created itineraries that include maps, routes, meals, rest stops, and other necessary details for each adventure tour.
- Responded quickly to any changes in weather or terrain conditions while out in the field.
- Kept clients informed about their progress throughout each excursion.
- Displayed knowledge of local wildlife species when guiding wildlife viewing excursions.
Barista
Starbucks (Cherry Valley Hotel)
Newark, OH
10.2023 - 05.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
Server
Harvest Pizza
Granvillee, OH
09.2023 - 05.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
Server
Cherry Valley Ho
Newark, OH
09.2023 - 05.2024
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Host
Pub on Broadway
Granville, OH
10.2022 - 09.2023
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Ensured compliance with health and safety regulations within the restaurant.
- Greeted guests upon arrival and provided them with menus.
- Served as point-of-contact for resolving guest complaints or special requests.
- Balanced cash drawers at the end of each shift.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Greeted guests and gathered information to seat groups or place on waitlist.
Host/Server
Market Street soda
Newark, OH
08.2021 - 12.2022
- Processed payments from customers using a POS system.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Took beverage orders and served drinks during peak meal times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted customers, answered questions and recommended specials to increase profits.
- Spoke with patrons to drive satisfaction with food and service.
Education
Some College (No Degree) - Speech Pathology & ASL
Cleveland State University
Cleveland, OHSkills
- Emergency response training
- Guest Engagement
- Professional Appearance
- Guest Seating
- Order Accuracy
- Dining crew workflow optimization
- Quality Control
- Relationship Management
- Sales Techniques
- Menu Memorization
Affiliations
- Rock Climber
- Gymnastic Preschool Teacher
- Theater
References
References available upon request.
Timeline
Adventure Guide
Ace Adventure Resort
05.2024 - Current
Barista
Starbucks (Cherry Valley Hotel)
10.2023 - 05.2024
Server
Harvest Pizza
09.2023 - 05.2024
Server
Cherry Valley Ho
09.2023 - 05.2024
Host
Pub on Broadway
10.2022 - 09.2023
Host/Server
Market Street soda
08.2021 - 12.2022
Some College (No Degree) - Speech Pathology & ASL
Cleveland State University
Similar Profiles
Ariel CarverAriel Carver
Customer Service at Ace Adventure ResortCustomer Service at Ace Adventure Resort
Victoria KeenVictoria Keen
Welcome Center Supervisor at Ace Adventure ResortWelcome Center Supervisor at Ace Adventure Resort
Brenna BoyterBrenna Boyter
NA at ACE Adventure Resort/ Raft GuideNA at ACE Adventure Resort/ Raft Guide