Lexi Williams
Seguin,TX
Summary
Dynamic logistics professional with proven expertise at Harbor Freight Tools USA in inventory management and customer service excellence. Skilled in forklift operation and problem-solving, I consistently enhanced workflow efficiency, contributing to improved customer satisfaction. A dedicated team player committed to maintaining safety and cleanliness in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Logistics Associate
Harbor Freight Tools USA
06.2021 - Current
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Managed inventory levels, performing regular stock audits for accuracy.
- Operated warehouse equipment, adhering to safety protocols and best practices.
- Assisted in training new staff on operational procedures and safety guidelines.
- Collaborated with team members to optimize workflow efficiency and productivity.
- Resolved logistical issues proactively to maintain service quality and customer satisfaction.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Overnight Stocker
Walmart
09.2020 - 04.2021
- Stocked shelves efficiently to ensure product availability and accessibility.
- Organized merchandise by department, enhancing store presentation and customer experience.
- Collaborated with team members to maintain clean and safe work environment.
- Followed safety protocols to minimize risks during overnight operations.
- Utilized equipment such as pallet jacks and forklifts for efficient stock handling.
- Adapted quickly to changing priorities, ensuring timely completion of tasks.
- Supported promotional setups by arranging displays according to company guidelines.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Crew Member
Quiktrip
09.2018 - 04.2019
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Operated kitchen equipment and maintained cleanliness to adhere to safety standards.
- Assisted in food preparation, following recipes and portion guidelines accurately.
- Collaborated with team members to improve workflow efficiency during peak hours.
Cashier
Walmart
02.2017 - 04.2018
- Facilitated efficient customer transactions via POS systems.
- Assisted in maintaining accurate cash drawer balances and financial records.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure a smooth checkout experience for customers.
- Educated customers on promotions and store policies, enhancing their shopping experience.
- Maintained cleanliness and organization of the checkout area to promote safety and efficiency.
- Supported inventory management by restocking shelves during downtime as needed.
- Adapted quickly to new procedures and technologies, ensuring compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
Crew Member
Wendys Fast Food
06.2017 - 11.2017
- Prepared and served food items following safety and quality standards
- Operated cash register, processed transactions, and handled customer inquiries
- Maintained cleanliness of workstations and dining areas to ensure compliance with health regulations
- Assisted team members during peak hours to improve service efficiency
Education
High School Diploma -
Navarro Isd
Seguin, TX06.2021
Skills
Stock replenishment
Pallet jack operation
Materials handling
Forklift operator certification
Loading and unloading
Team player
Safety awareness
General laborer
Safe driver
Palletizing
Problem-solving
Storage and organization
Workplace cleanliness
Customer service
Work ethic and integrity
Cash handling
Cleaning and sanitizing
Time management skills
Team collaboration
Customer service excellence
Cash register operation
Professionalism and courtesy
Willing to learn
Shelf stocking
Heavy lifting
Merchandise stocking
Cleaning procedures
Truck unloading
Work Preference
Work Type
Full TimeTimeline
Logistics Associate
Harbor Freight Tools USA
06.2021 - Current
Overnight Stocker
Walmart
09.2020 - 04.2021
Crew Member
Quiktrip
09.2018 - 04.2019
Crew Member
Wendys Fast Food
06.2017 - 11.2017
Cashier
Walmart
02.2017 - 04.2018
High School Diploma -
Navarro Isd