Lexi Williams
Seguin,TX
Summary
Dynamic logistics professional with proven expertise at Harbor Freight Tools USA in inventory management and customer service excellence. Skilled in forklift operation and problem-solving, I consistently enhanced workflow efficiency, contributing to improved customer satisfaction. A dedicated team player committed to maintaining safety and cleanliness in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Logistics Associate
Harbor Freight Tools USA
06.2021 - Current
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Managed inventory levels, performing regular stock audits for accuracy.
- Operated warehouse equipment, adhering to safety protocols and best practices.
- Assisted in training new staff on operational procedures and safety guidelines.
- Collaborated with team members to optimize workflow efficiency and productivity.
- Resolved logistical issues proactively to maintain service quality and customer satisfaction.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Overnight Stocker
Walmart
09.2020 - 04.2021
- Stocked shelves efficiently to ensure product availability and accessibility.
- Organized merchandise by department, enhancing store presentation and customer experience.
- Collaborated with team members to maintain clean and safe work environment.
- Followed safety protocols to minimize risks during overnight operations.
- Utilized equipment such as pallet jacks and forklifts for efficient stock handling.
- Adapted quickly to changing priorities, ensuring timely completion of tasks.
- Supported promotional setups by arranging displays according to company guidelines.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Crew Member
Quiktrip
09.2018 - 04.2019
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Operated kitchen equipment and maintained cleanliness to adhere to safety standards.
- Assisted in food preparation, following recipes and portion guidelines accurately.
- Collaborated with team members to improve workflow efficiency during peak hours.
Cashier
Walmart
02.2017 - 04.2018
- Facilitated efficient customer transactions via POS systems.
- Assisted in maintaining accurate cash drawer balances and financial records.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure a smooth checkout experience for customers.
- Educated customers on promotions and store policies, enhancing their shopping experience.
- Maintained cleanliness and organization of the checkout area to promote safety and efficiency.
- Supported inventory management by restocking shelves during downtime as needed.
- Adapted quickly to new procedures and technologies, ensuring compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
Crew Member
Wendys Fast Food
06.2017 - 11.2017
- Prepared and served food items following safety and quality standards
- Operated cash register, processed transactions, and handled customer inquiries
- Maintained cleanliness of workstations and dining areas to ensure compliance with health regulations
- Assisted team members during peak hours to improve service efficiency
Education
High School Diploma -
Navarro Isd
Seguin, TX06.2021
Skills
Stock replenishment
Work Preference
Work Type
Full TimeTimeline
Logistics Associate
Harbor Freight Tools USA
06.2021 - Current
Overnight Stocker
Walmart
09.2020 - 04.2021
Crew Member
Quiktrip
09.2018 - 04.2019
Crew Member
Wendys Fast Food
06.2017 - 11.2017
Cashier
Walmart
02.2017 - 04.2018
High School Diploma -
Navarro Isd