- Backpacking and Hiking
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoying the art of baking and pastry-making, experimenting with recipes
Lexi Zavala
San Antonio,TX
Summary
Dynamic professional with a proven track record at In-N-Out Burger, showcasing exceptional customer service and leadership qualities. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through effective team training and meticulous attention to detail. Skilled in cash handling and computer operations, adept at fostering positive relationships and ensuring workplace safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
In-N-Out Burger
11.2023 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Would drop dice, load, and portion fry's
- Assembles burgers on the board
- preps lettuce, tomatoes, lemons, onions, and spread sauce so our burgers have the best quality
- helps close and open the store when scheduled or asked
- Engaged in friendly conversation with customer to better uncover individual needs.
- uses different machines such as a potato dicer, tomato slicer, and onion dicer and slicer.
- would go out on handheld and take orders outside in the drive lane.
- train others who are on lower levels to help them level up
- restock anything when we need it
- help take out trash when it was full.
- go to different stores in my area to help out when needed.
Store Trainer
Freddy's Frozen Custard & Steakburgers
06.2022 - 11.2023
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- would train both FOH and BOH employees on how to do the job
- would take orders on drive through and front counter
- would make custard and different desserts
- would be on fry and make onion rings, tenders, cheese curds, fries and more.
- would be on bored and assemble the burgers.
- would be on grill and make burgers, grilled onions, and grilled jalapenos.
- help restock the front and the back with anything we needed.
- go to the dinning room and clean when it was needed
- would close up the store as well as open.
Games Associate
Six Flags
11.2021 - 09.2022
- Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
- Participated actively in weekly staff meetings to discuss current challenges faced within the workplace promptly addressing areas needing improvement or attention from management teams.
- Trained new Games Associates on company policies, procedures, and best practices for superior customer service delivery.
- Collaborated with team members to plan and execute engaging gaming events, attracting new players and fostering community involvement.
- communicated with guests on the rules of the different games and how to play
- presented prizes to the guests who would win the game.
Education
High School Diploma -
Churchill High School
San Antonio, TX05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Customer interaction
- Cash handling
- Decision-making
- Relationship building
Certification
food handlers license
Interests
Timeline
Associate
In-N-Out Burger
11.2023 - Current
Store Trainer
Freddy's Frozen Custard & Steakburgers
06.2022 - 11.2023
Games Associate
Six Flags
11.2021 - 09.2022
food handlers license
High School Diploma -
Churchill High School
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