Summary
Overview
Work History
Education
Skills
Timeline
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Lexia Sanchez

Miami,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Housekeeping Dispatcher

Walt Disney World Resort
01.2021 - 07.2022
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized customer feedback to improve customer service.
  • Assisted in resolving customer complaints and grievances.

Housekeeper

Walt Disney World Resort
09.2019 - 07.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

CUSTOMER SERVICE

KIRBY TENTS COMPANY
06.2018 - 01.2019
  • Handling customer inquiries regarding purchasing of units
  • Confirm reservations of rentals and coordinate delivery of product
  • Managed returns from customers
  • Maintaining knowledge of inventory when received and restocked, reducing errors and lost within company guidelines.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Cashier

Pizza Hut
02.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Wekiva High School
Apopka, FL
05.2018

Skills

  • Guests High volume of customer interactions while promoting customer satisfaction
  • Status Updates
  • Service Requests
  • Attentive listener Ability to adapt to the different needs of each guest Respond effectively to the guests
  • Excellent Service Award
  • Personnel Monitoring
  • Investigate Claims
  • Understanding Customer Needs

Timeline

Housekeeping Dispatcher

Walt Disney World Resort
01.2021 - 07.2022

Housekeeper

Walt Disney World Resort
09.2019 - 07.2022

CUSTOMER SERVICE

KIRBY TENTS COMPANY
06.2018 - 01.2019

Cashier

Pizza Hut
02.2016 - 04.2017

High School Diploma -

Wekiva High School

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Lexia Sanchez