Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lexie Archuleta

Albuquerque,NM

Summary

Knowledgeable server with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.

Behavioral health professional prepared to bring valuable experience to new role. Known for implementing effective behavior plans and contributing to client progress. Proven ability to collaborate with team members and adapt to dynamic environments, leveraging skills in data-driven decision-making and client engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician (RBT)

Autism Care Plus
Current - Current
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Cocktail Server

The Downs Casino
10.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Registered Behavior Technician (RBT)

Family Support Center of Colorado
12.2023 - 12.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Bartender

Elmwood Golf Course
03.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Hostess/Server

Jax Fish House & Oyster Bar
03.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

COVID-19 Tester

Mako Medical
12.2021 - 03.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.

Hostess

Urban Putt Denver
08.2020 - 12.2021
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Server

Angelo's Pizza
08.2019 - 08.2020
  • Immediately greeted customers and took their order
  • Placed order in POS and communicated with cook staff if there were allergies or special request
  • Addressed any concerns the customer may have experienced in a calm and professional way
  • Assisted fellow servers by picking up shifts and covering their duties during busy times

Hostess

Park East Restaurant
01.2019 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess

Vaqueros
09.2018 - 12.2018
  • Greeted a variety of customers and escorted them to their tables
  • Answered phone calls and scheduled reservations and to go orders
  • Provided excellent customer service and fostered warm relationships with repeating customers
  • Adhered to strict cleaning guidelines to provide a safe environment for customers

Education

High school diploma or GED -

Astravo
Colorado Springs, CO
04-2021

Skills

  • Cash Handling
  • Host/Hostess
  • Restaurant Experience
  • Busser
  • Serving Experience
  • POS
  • OpenTable
  • Customer service
  • Serving
  • Cash register
  • Supervising experience
  • Working with people with autism
  • Applied behavior analysis
  • Childcare
  • Experience with children
  • Behavioral therapy
  • Social skills development
  • Discrete trial training
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Highly reliable
  • Team player attitude
  • Strong multitasking
  • Alcohol awareness

Certification

  • Board Certified Autism Technician
  • RBT Certification
  • CPR Certified
  • Food Handler Certification
  • Alcohol Certification NM

Timeline

Registered Behavior Technician (RBT)

Autism Care Plus
Current - Current

Cocktail Server

The Downs Casino
10.2024 - Current

Registered Behavior Technician (RBT)

Family Support Center of Colorado
12.2023 - 12.2024

Bartender

Elmwood Golf Course
03.2023 - 01.2024

Hostess/Server

Jax Fish House & Oyster Bar
03.2022 - 08.2023

COVID-19 Tester

Mako Medical
12.2021 - 03.2022

Hostess

Urban Putt Denver
08.2020 - 12.2021

Server

Angelo's Pizza
08.2019 - 08.2020

Hostess

Park East Restaurant
01.2019 - 08.2019

Hostess

Vaqueros
09.2018 - 12.2018

High school diploma or GED -

Astravo

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Lexie Archuleta