Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Lexie Barker

Lexie Barker

Houston,TX

Summary

Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Gallery Supervisor /Sales Coordinator

Hyatt Place
Houston, Tx
05.2021 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Assistant Manager

RedRoof Inn
Rockford, IL
09.2020 - 03.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored security and handled incidents calmly.

DSP(Direct Support Professional)

Mosaic
Rockford, Illinois
06.2018 - 07.2020
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Supervisor of Operations

Servicom
Rockford, IL
10.2016 - 07.2018
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Investigated and resolved departmental non-conformances.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Directed strategic workforce planning, performance management, and benefits administration.

Education

Associates - Sales, Merchandising, And Marketing

Cleveland State Community College
Cleveland, TN
08.2011 - 05.2014

Central High School Of McMinn Co
Englewood, Tennessee
05.2011

Skills

  • Credit and Debt Card Processing
  • Industry Trends
  • Maintaining Clean Work Areas
  • Customer Traffic Management
  • Cash Control
  • Privacy and Confidentiality
  • Product and Service Knowledge
  • Cash Register Operations
  • Site Visits
  • Walking Assistance
  • Outreach Initiatives
  • Special Requests
  • Corrective Actions
  • Strategic Selling
  • Special Assignments
  • Regulatory Standards
  • Prospecting and Cold Calling
  • Suggestive Selling
  • Active Learning
  • Effective Listening and Communication
  • Client Development and Retention
  • Inbound and Outbound Calling
  • Creative Solutions
  • Front-End Operations
  • Appointment Booking
  • Conducting Tours
  • Shift Work
  • Continuous Improvement Strategies
  • Employee Performance Reviews
  • POS Inventory System Operation

Timeline

Gallery Supervisor /Sales Coordinator

Hyatt Place
05.2021 - Current

Assistant Manager

RedRoof Inn
09.2020 - 03.2021

DSP(Direct Support Professional)

Mosaic
06.2018 - 07.2020

Supervisor of Operations

Servicom
10.2016 - 07.2018

Associates - Sales, Merchandising, And Marketing

Cleveland State Community College
08.2011 - 05.2014

Central High School Of McMinn Co

Similar Profiles

CREATE PROFILE
Lexie Barker