Lexie Bobzien
Louisville,KY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Contact Center Supervisor
Schulte Hospitality Group
09.2023 - Current
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Collaborated with cross-functional departments to resolve complex customer issues and improve the overall customer experience.
- Conducted regular performance evaluations, identifying areas of improvement and implementing corrective action plans for underperforming agents.
- Championed employee recognition programs, boosting morale and increasing overall job satisfaction within the contact center team.
Contact Center Lead
Schulte Hospitality Group
01.2023 - 09.2023
- Initiated and executed new policies and procedures in contact center.
- Created goals, encouraged timely progression of performance and recognized and rewarded successful performance.
- Conducted regular skill gap assessments for staff development purposes, creating tailored training plans that addressed individual needs effectively.
- Managed scheduling for agents and product specialists to foster increased productivity.
Contact Center Representative
Schulte Hospitality Group
02.2022 - 01.2023
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Sales Lead Keyholder
Torrid
06.2019 - 12.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
High School Diploma -
Atherton High School
Louisville, KY07.2019
Skills
- Workforce Management
- Technical Support
- Training Management
- Schedule Coordination
- Performance Evaluation
- Sales Support
- Operations Management
Timeline
Contact Center Supervisor
Schulte Hospitality Group
09.2023 - Current
Contact Center Lead
Schulte Hospitality Group
01.2023 - 09.2023
Contact Center Representative
Schulte Hospitality Group
02.2022 - 01.2023
Sales Lead Keyholder
Torrid
06.2019 - 12.2021
High School Diploma -
Atherton High School
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