Lexie Crosby
Summary
Iam a Highly-motivated individual with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Iam adept at working effectively unsupervised and quickly mastering new skills. I also have management, customer service, multitasking and time management abilities.
Overview
10
10
years of professional experience
Work History
Clinic Manager/Operations Manager
Access Health
New Orleans, LA
07.2022 - Current
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Managed clinical budgets, billing systems and insurance negotiations.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Director of Admissions/Social Services
Azalea Health
Mobile , AL
01.2020 - 07.2022
- Recruited, hired and oriented departmental staff.
- Handled insurance claim duties and verified that each met standards of admissions.
- Helped patients with admissions process and adhered to state and federal laws.
- Conducted walk-in and scheduled facility tours for prospective students.
- Answered application and enrollment inquiries from public via telephone or email.
- Coordinated with admission team to schedule admission and recruitment programs.
- Kept staff informed about census numbers
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted clients with completing applications for government services and benefits.
- Organized groups and individual meetings to discuss issues related to social service programs.
- Advocated on behalf of clients in court proceedings, when needed.
- Maintained confidential records of client information according to agency policies and procedures.
- Assessed eligibility requirements for various public assistance programs and verified application documents.
Patient Experience Manager
Memorial Hospital West
Gulfport, MS
01.2019 - 09.2019
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Director of Environmental Services
HHS
Jackson, MS
01.2014 - 01.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised employees and developed training programs to ensure maximum performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Operated incinerators and trash compactors to dispose of garbage.
- Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Reduced process gaps by managing inventory control to meet client demands.
Education
Bachelor of Arts - Social Services/Sociology
University of Southern Mississippi
Hattiesburg, MS05.2018
Skills
- Schedule management
- Records maintenance
- Patient relations
- Call-Center
- Personnel management
- Quality assurance controls
- Medical Records
- Staff supervision
- Patient/Client safety
- Facility oversight
- Regulatory requirements
- Performance metrics (HCAP)
- Employee retention strategies
- EPIC
- Decision Making
- Employee Recruitment and Hiring
- Budget Planning
- Candidate Searching
- Employee Relations
- Recruitment Management
- In-Person and Telephone Interviewing
- Employee Hiring
- Human Resources Management Systems
- Policy Interpretation
- Customer Relationship Management
- Courteous with Strong Service Mindset
- Processes and Procedures
- Employee Work Scheduling
- Operational Records Maintenance
- Service Rates Establishment
- Clinical Management
- Orientation and Training
- Employee Performance Evaluations
- Time Management
- Back Office
- Profit and Loss Statements
- Administrative Staff Supervision
- Medicare Compliance
- Diagnostic Services Monitoring
- Quality Assurance Controls
- Problem Identification
- Problem Resolution
- HIPAA Guidelines
Timeline
Clinic Manager/Operations Manager
Access Health
07.2022 - Current
Director of Admissions/Social Services
Azalea Health
01.2020 - 07.2022
Patient Experience Manager
Memorial Hospital West
01.2019 - 09.2019
Director of Environmental Services
HHS
01.2014 - 01.2019
Bachelor of Arts - Social Services/Sociology
University of Southern Mississippi
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