Lexie Filippello
Kenosha,WI
Summary
Resourceful manager able to handle job requirements and meet goals. Strives for a positive work environment. Always looking for ways to improve daily operations. Encourages growth and celebrates successes as a team. Multasker. Able to solve problems quickly and efficiently. Able to keep customers satisfied with accurate and on time delivery scheduling. Works with guest to meet their needs while also coordinating with contract haulers. Highly trained order picker/load builder. Excellent troubleshooting abilities. Proficient in the use of warehouse equipment. Forklift certified for 4 1/2 years. Order selector certified for 4 years. This equipment is used on a daily basis in current position. Has trained multiple team members on motorized equipment. Talented and focused individual with 5+ years of loading and unloading merchandise. Diverse background in management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remodeling Crew Member
Menards Inc. - Home Improvement
Kenosha, WI
11.2019 - 02.2020
- Responsible for breaking down existing racking, madix, mega racking.
- Replaced and rebuilt new racking and pallet drop areas throughout the store.
- Built displays ranging from cabinetry, shingle & siding displays, appliance displays, lumber & insulation displays etc.
- Built new fixtures to hold incoming product.
- Built new endcaps and disassembled old.
- Responsible for planogramming new merchandise.
- Responsible for setting an aisle and stocking with product after new aisles were built.
- Operated forklift to move aisles and run product needed to and from the designated areas.
- Operated order selector to install new signage throughout the store.
- Moved product around to new areas or into overstock.
- Utilized electric pallet jack to move pallets of madix back and forth to work area.
Delivery Coordinator
Menards Inc. - Home Improvement
Kenosha, WI
09.2017 - 02.2020
- Managed, transmitted and filed delivery paperwork.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Worked with a range of material from lumber packages, shingles, i-joists, trusses, appliances, doors, windows, flooring, fencing, block, soil, mulch.
- Built loads consisting of the above material on a daily basis.
- Wrapped, banded and tagged orders for shipment daily.
- Inspected merchandise for damage and accuracy against order documents.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Obtained product specifications along with delivery address, date and contact information.
- Consulted with customers about delivery and order preparation requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Reported customer questions, issues and complaints to management.
- Interpreted maps and followed written and verbal directions.
- Completed and submitted logs and paperwork every day to maintain records.
- Verified load against delivery ticket before beginning every shift.
- Completed paperwork using neat and legible handwriting.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated regularly with contract haulers for delivery route details and changes.
- Operated forklift and order selectors to assist in pulling loads.
- Operated forklift and order selector to assist in loading delivery trucks.
Order Pick up & Delivery Department Manager
Menards
Kenosha, WI
02.2020 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Scheduled deliveries for material such as lumber packages, shingle/roofing loads, appliances, trusses, i-joists, pro-rib etc.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Manage a crew of team members. Creating their schedules on a weekly basis, creating to do lists to be completed daily.
- Worked along side contract haulers in getting deliveries schedule and loaded onto flatbed trailer and box truck daily.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Unloaded deliveries from trucks in prompt fashion.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Safely and securely loaded items to prevent damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Garden Center Employee
Menards Inc. - Home Improvement
Kenosha, WI
03.2017 - 09.2017
- Unloaded plants and nursery items from delivery trucks.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Safely used power and hand equipment for plant care and harvest.
- Assisted customers with finding requested plants and flowers.
- Educated employees and members of public on plant biology and health.
- Pulled orders quickly to maintain demanding productivity goals.
- Communicated with coworkers and management to report challenges.
- Transported and loaded harvested items into delivery trucks.
- Evaluate harvesting conditions and identify obstacles.
Assistant Front End Manager
Menards Inc. - Home Improvement
KENOSHA, WI
03.2016 - 02.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in 17 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained new assistant managers, head cashiers and cashiers.
- Maintained the service counter.
- Assisted in customer return transactions.
- Placed orders through bank for money on a weekly basis.
- Manually counted cash drawers, balance and settle.
- Worked with BRINKS for cash deliveries.
- Trained new gate guards who were hired to run our gate house where guests would enter and exit the lumber yard.
- Maintained all government accounts and AP (accounts payable)
- Well versed in rental center items (tools, rug doctors, rental trucks etc.)
- Assisted in security of the store.
Head Cashier
Menards Inc. - Home Improvement
Kenosha, WI
02.2014 - 02.2016
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assigned lunches and breaks to cashiers and service desk cashiers daily.
Cashier
Menards Inc. - Home Improvement
Kenosha, WI
07.2013 - 09.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Tremper High School
Kenosha, WI01.2013
Skills
- Workforce Management
- Service Provider Communication
- Delivery Management
- Worker Supervision
- Part Repairs and Replacement
- Inventory Control
- Shipping Activity Oversight
- Operations Control
- Materials Monitoring
- Department Oversight
- Employee Empowerment
- Route Optimization
- Daily Logs
Certification
- Licensed Forklift Operator - 5 years
- Licensed Order Selector Operator - 4 years
Timeline
Order Pick up & Delivery Department Manager
Menards
02.2020 - Current
Remodeling Crew Member
Menards Inc. - Home Improvement
11.2019 - 02.2020
Delivery Coordinator
Menards Inc. - Home Improvement
09.2017 - 02.2020
Garden Center Employee
Menards Inc. - Home Improvement
03.2017 - 09.2017
Assistant Front End Manager
Menards Inc. - Home Improvement
03.2016 - 02.2017
Head Cashier
Menards Inc. - Home Improvement
02.2014 - 02.2016
Cashier
Menards Inc. - Home Improvement
07.2013 - 09.2014
High School Diploma -
Tremper High School
- Licensed Forklift Operator - 5 years
- Licensed Order Selector Operator - 4 years
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