LEXIE GOODMAN
West Jordan
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at MGROC Huhot Mongolian Grill. Proven ability to lead teams and enhance guest experiences through effective conflict resolution and cash handling. Committed to fostering positive relationships and optimizing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Olmedo's Patio
Garibaldi
01.2025 - 10.2025
- Maintained cleanliness and organization of dining area and service stations.
- Upsold daily specials to enhance guest dining experience and satisfaction.
- Adhered to health and safety regulations throughout service processes.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Bartender
George's Corner
St. George
02.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager
Toastique
St. George
01.2024 - 07.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Trained new employees on proper baking techniques, equipment use, and ingredient handling procedures.
- Upheld consistent baking schedules to ensure fresh products were available throughout each day.
Assistant Manager/Lead Server Trainer
MGROC Huhot Mongolian Grill
St. George
07.2018 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated training sessions to enhance team skills and service quality.
- Managed inventory and ensured proper stock levels for kitchen operations.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented customer feedback systems to improve dining experiences.
- Resolved customer inquiries and concerns to maintain high satisfaction levels.
Host
Bill Heinze Pizza Factory
St. George
12.2016 - 03.2018
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Greeted and welcomed customers to create a friendly atmosphere.
- Managed seating arrangements to optimize guest flow and reduce wait times.
- Answered phone calls and handled reservations efficiently and courteously.
Education
Cosmetology License -
Taylor Andrews Academy
Saint George Utah02-2021
High School Diploma -
Pineview Highschool
Saint George Utah05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling and guest engagement
- Team leadership and staff supervision
- Detail orientation
- Customer relationship building
- Time management and scheduling
- Conflict resolution strategies
- Recruitment and interviewing
- Policy enforcement
Accomplishments
Graduated Cosmetology School in February 2021
References
Brian Claybrough
Regional Manager
Huhot Mongolian Grill
Phone: 503-877-2778
Relationship: Former Manager
Annie Barlow
General Manager
George's Corner Restaurant
Phone: 435-599-2580
Relationship: Former Manager
Valerie Espinoza
Toastique
General Manager/ Owner
Phone: 435-275-5874
Relationship: Former Manager
Timeline
Server/Bartender
Olmedo's Patio
01.2025 - 10.2025
Server/Bartender
George's Corner
02.2024 - 10.2024
Assistant Manager
Toastique
01.2024 - 07.2024
Assistant Manager/Lead Server Trainer
MGROC Huhot Mongolian Grill
07.2018 - 01.2024
Host
Bill Heinze Pizza Factory
12.2016 - 03.2018
Cosmetology License -
Taylor Andrews Academy
High School Diploma -
Pineview Highschool