Alexis Parham
Warren,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Proctor Loan Care
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Patient Service Representative
Macomb-Oakland Hospital
03.2021 - 01.2024
- Greeted and assisted patients with check-in procedures.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Used [Software] to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness. etc
- Handled customer service inquiries in person, via telephone and through email.
Education
Associate of Science -
Oakland Community College
Bloomfield Hills, MI06-2027
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06-2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Call Center Operations
- Scheduling
- Appointment Scheduling
- Microsoft PowerPoint
- Technical Support
- Product Sales
Certification
CERTIFICATIONS:
CPR/First Aid November 2023- November 2025 American Heart Association, Gland Blanc, MI HIPAA Basics October 2023- October 2024 Detroit Wayne Connect, Detroit, MI Universal Precautions/Bloodborne Pathogens/Infection Control October 2023- October 2024 Detroit Wayne Connect, Detroit, MI Emergency Preparedness October 2023- October 2024 Detroit Wayne Connect, Detroit, MI
Timeline
Customer Service Representative
Proctor Loan Care
01.2024 - Current
Patient Service Representative
Macomb-Oakland Hospital
03.2021 - 01.2024
Associate of Science -
Oakland Community College
High School Diploma -
Sterling Heights High School