Summary
Overview
Work History
Education
Skills
Timeline
Generic

LEXIE RAYE MOORE

Atwater,CA

Summary

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

7
7
years of professional experience

Work History

General Manager

Higher Level
Fresno, CA
07.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Receptionist

Rich's Auto Body
Merced, Ca
10.2022 - Current
  • Answered phones professionally in accordance with organizational protocols.
  • Complied with privacy and confidentiality policies when communicating with callers and guests.
  • Processed incoming mail and packages accurately and promptly.
  • Maintained various office or program records using secure filing system.
  • Handled cash and credit card payments with accuracy.

Shift Supervisor

Starbucks
Merced, Ca
08.2019 - 10.2022
  • Managed store closing and opening procedures to ensure safety and security.
  • Complied with company standards and policies, setting example for team members.
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Held team members accountable during shift by effectively coaching to improve performance.

Sales Associate

Envy
Atwater, Ca
11.2018 - 08.2019
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Met merchandising standards by keeping store stocked and products faced.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Receptionist

Agrecom
Merced, Ca
07.2018 - 11.2018
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Transmitted information and documents to customers via computer and mail.
  • Maintained confidentiality of sensitive information obtained through job duties.

Education

High School Diploma - undefined

Buhach Colony High School
Atwater, Ca
06.2019

Skills

  • Document Control
  • Financial Management
  • Safety Awareness
  • Production Efficiency
  • Motivational Leadership
  • Problem-Solving Strengths
  • Retail Sales Customer Service

Timeline

General Manager

Higher Level
07.2023 - Current

Receptionist

Rich's Auto Body
10.2022 - Current

Shift Supervisor

Starbucks
08.2019 - 10.2022

Sales Associate

Envy
11.2018 - 08.2019

Receptionist

Agrecom
07.2018 - 11.2018

High School Diploma - undefined

Buhach Colony High School